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My proposal template is not in the dropdown

The setup form lists only templates created with an Agency profile. A template built on an individual freelancer profile never appears. Open Proposal Templates, create a template, and pick the agency in Upwork profile. Then select it in the setup.

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Bidding stopped with “Insufficient Connects”

Buy connects on the agency profile on Upwork. Connects on a freelancer profile do not fund agency proposals. Then turn on auto top-up so it does not happen again. Jobs skipped in the meantime stay skipped. Use Apply Now on any you still want.

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Bidding stopped with “Agency Plus membership is required”

Upwork needs Agency Plus to submit a proposal on behalf of an agency member. Upgrade the agency on Upwork. Bidding resumes with the next matching job.

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Proposals go out later than I expect

  • A built-in delay before every proposal.
  • Additional Time Delay on the setup, 1 to 60 minutes. Turn it off to remove it.
  • Manual approval. The job waits for your Approve, or until If no action taken runs out.
Open the setup, section Limits & timing, and lower or turn off the extra delay. Then check Manual approval.

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A job was skipped and I do not know why

Open the job on Jobs. The skip reason is in the red status line. The common ones:

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The Slack channel is missing from the picker

In Slack, open the channel and run /invite @vollna_bot. Back in the setup, click Refresh. Archived channels, direct messages and Slack Connect channels never appear. Pick a public or private channel. See Slack channel access.

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US-only or UK-only jobs are skipped

Upwork does not let an agency outside the US or UK apply to those jobs. Nothing in Vollna changes this. The filter can exclude them so they do not fill the skipped list.

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My request is still “Under review”

The app says approval usually takes 12 hours. Before writing to support, check on Upwork that the invite went to the Business Manager email shown in the app and carries the Agency manager role. A rejected request shows the reason and a Start Over button.

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A setup paused on its own

Vollna pauses a setup when the approval is lost, when the filter it uses is deleted, or when the trial ends. Open the setup, pick a filter if it is empty, and turn Status back on.