How push notifications work
Before troubleshooting, it helps to know one thing: push is tied to the exact browser, device, and profile where you allowed it. It is not account‑wide.- If you allow push in Chrome on your laptop, your phone, a second browser, or a different Chrome profile will not receive those notifications.
- Enable push separately in each browser you want alerts on.
- The browser must be running (at least in the background) to display a push.
Push works on top of three layers, in this order: Vollna → your browser → your operating system. Any one of them can silently swallow a notification. Most “I enabled push but nothing arrives” cases are the browser or OS layer, not Vollna.
Step 1: Enable push
- Go to Dashboard → Notifications.
- Locate PUSH in the list of channels and click Setup.
- When your browser shows the permission prompt, click Allow.
- Assign one or more filters and save.
Step 2: Send a test notification
On the push notification settings page, click Send test notification. A system notification should appear within a few seconds.“Notification sent successfully” and a recent Last notification time mean Vollna delivered the push to the browser’s push service correctly. If you still don’t see anything on screen, the notification is being blocked after Vollna — by your browser or operating system. Work through the troubleshooting steps below.
Not receiving push notifications?
You enabled push, but nothing arrives. Run these checks in order — Step 1 is the most important, because it tells you which layer is broken.Step 1 — Is it Vollna, or your browser / OS?
Open a neutral push test that has nothing to do with Vollna and click one of its test buttons:CleverPush test page
Allow notifications, then click Send test notification on that page.
- You don’t receive that test either → the problem is your browser or OS, not Vollna. Continue with Steps 3 and 4.
- You do receive that test, but not Vollna’s → the problem is the Vollna site permission specifically. Jump to Reset and re-subscribe.
Step 2 — Check the browser permission for vollna.com
The browser must have notifications set to Allow forvollna.com.
Open the site permissions
Click the padlock / tune icon to the left of the address bar while on a Vollna page.
Find Notifications
Make sure Notifications is set to Allow (not Block or Ask). In Chrome and Edge this is in the dropdown directly; in Firefox it’s under the same padlock menu.
Step 3 — Check your operating system
This is the layer most people miss. Even with browser permission granted, the OS can hide every notification.Windows
Windows
- Settings → System → Notifications — make sure notifications are On, and that your browser (Chrome / Edge / Firefox) is allowed in the per‑app list.
- Turn off Do not disturb / Focus assist — it silences all banners, including push.
- Battery saver can suppress background notifications. Disable it or plug in.
- Allow the browser to run in the background (browser Settings → System → Continue running background apps when the browser is closed).
macOS
macOS
- System Settings → Notifications → [your browser] — turn on Allow notifications and choose Banners or Alerts.
- Turn off Do Not Disturb and any active Focus mode (Control Center → Focus).
- Check that notifications are allowed when mirroring or sharing the display if you use an external monitor.
Safari (macOS) & iPhone / iPad
Safari (macOS) & iPhone / iPad
Web push has stricter requirements on Apple devices:
- Safari on macOS supports web push from macOS 13 (Ventura) onward.
- iPhone / iPad support web push from iOS / iPadOS 16.4 onward — but only after you Add Vollna to your Home Screen (Share → Add to Home Screen) and open it from that icon. A regular Safari tab cannot receive web push on iOS.
Step 4 — Browser & device specifics
Wrong browser or device
Wrong browser or device
Push is per‑browser, per‑device, per‑profile. If you allowed push in Chrome on your laptop, alerts will not show up on your phone or in a different browser. Enable push in each browser you actually watch.
Incognito / Private window
Incognito / Private window
Private / Incognito windows don’t keep push subscriptions and won’t receive notifications. Use a normal window.
Browser is closed
Browser is closed
On desktop the browser must be running (a background process is fine). If you fully quit it, you won’t get live pushes until it’s open again.
Privacy tools blocking it
Privacy tools blocking it
Brave Shields, ad/tracker blockers, and hardened privacy extensions can block the service worker or the push connection. Allow‑list
vollna.com. A corporate VPN, proxy, or firewall can also block the browser’s push endpoint (Google FCM, Mozilla, or Apple push).Reset and re-subscribe
If the permission got into a bad state (previously blocked, or pushes worked before and then stopped), reset it cleanly:Remove the permission
Open the site permissions (padlock icon) for
vollna.com and set Notifications back to Ask / default, or clear the site’s permissions.Still not receiving them?
If you’ve worked through every step and a neutral test like CleverPush still doesn’t reach you, the issue is at the browser/OS level rather than Vollna — but we’re happy to help dig in. Contact our support team and include:- Your browser and version, and your operating system (Windows / macOS / Linux + version).
- Whether the neutral test (Step 1) reached you.
- Whether Send test notification says it sent and shows a recent Last notification time.