Travel & Hospitality Freelancing Projects

I’m an art curator and art consultant with 15 years of experience designing large-scale art programs for healthcare facilities and corporate workplaces.

I’m repositioning my studio toward boutique and luxury hotels and private residences, offering art narratives and curated collections that are deep, warm, and meaningful (instead of just decorative).

I have a clear offer structure and a large, active healthcare art project that gives me about two years of stability. What I need now is a coach to help me turn the vision into a focused plan and keep me moving on it.

My goals:
I have specific revenue targets for the end of year 2 and beyond, which I’ll share with the right person. In short: a fully transitioned studio working only with hotels and private clients, at a sustainable, premium level.


What I’m looking for:
- A strategy phase to build a 2-year plan with clear priorities and sequencing, so I stop spinning between options
- A relationship-driven plan (for an introvert!) for landing a few high-value clients (this is not a volume or social media game)
- A weekly check-in where you push me, believe in me, and hold me accountable


How I work:
I have ADHD and I do my best work in long, deep-focus blocks of several hours. I struggle with scattered daily tasks like constant posting, so I need a plan built around that, not against it. I’m also protecting weekly time for my own art practice, and my schedule will flex around a large project that’s front-loaded.

I’m a 6/2 Sacral Generator in Human Design (Personality Sun in Gate 9.6), which for me means focus, attention, perspective, and the ability to recognize which details matter. You don’t need to be a Human Design expert, but understand that this is how I operate.

My guiding principle: “I don’t grow by trying to be seen. I grow by being 100% myself.” I need a coach who gets that and won’t push me toward tactics, platforms, or personas that don’t fit me or my business.


Ideal fit:
- Experience with high-ticket B2B, consulting, or service businesses (engagements of €3k-€15k+)
- Understanding of relationship-based selling, outreach, and positioning
- ADHD-aware, encouraging but direct
- Art, design, or hospitality background is a bonus, not required

Engagement structure:
- A 6-8 week paid pilot: 2-3 strategy sessions to build the plan, then weekly check-ins. If it’s working, we continue.

****Please include your pricing, whether hourly or a package, in your proposal.

Thank you!
Looking forward to connecting.

We are looking for a Dutch/Flemish-speaking video content creator for a long-term content partnership with Gold Estates, a real estate company focused on premium and luxury property in Spain, with additional activity in markets such as Dubai and Italy.

Our objective is to build a YouTube-first content engine: informative, commercially effective real-estate content with strong storytelling, premium visuals and a natural presentation style. Think property tours, destination and lifestyle content, interviews with experts, investment topics, legal/fiscal topics, relocation, interiors and practical guidance for Belgian and Dutch buyers.

The creator should be able to travel to Spain approximately once per month for a concentrated production trip and turn those shooting days into a full month of content. Our content can feature several recurring Gold Estates presenters; not every presenter needs to appear in every production.

MONTHLY DEFINITION OF DONE
• Approximately 16 fully edited long-form videos, primarily for YouTube.
• Approximately 40 additional vertical Shorts/Reels/TikTok videos derived from and/or recorded alongside the long-form productions.
• One concentrated monthly production trip in Spain, planned efficiently to create the required content bank.
• Complete post-production: editing, sound, basic colour correction/grading, subtitles/captions and platform-appropriate formatting.
• Publishing/posting of the agreed finished content to the relevant channels.
• Content must be delivered in a consistent premium style suitable for high-end real estate and designed to educate, build authority and generate qualified leads.

We are not looking for someone who only operates a camera. We want a creator who understands YouTube, social media, storytelling and commercial content, and who can help turn a shooting plan into a repeatable monthly production system.

You must speak Dutch fluently. You may live in Belgium, the Netherlands, Spain or elsewhere, provided monthly travel to Spain is practical. You should have your own professional filming/audio equipment and be comfortable filming property, people, interviews and lifestyle/location content.

Please share relevant portfolio examples, especially real estate, luxury, travel/hospitality, interviews, YouTube long-form and social-first vertical content.

About Us
Adventures by Matt (ABM) is an award-winning boutique travel agency based in Orlando, Florida, recognized as WorldVia Travel Network's 2026 Monarch Agency of Excellence. We design custom trips and high-end escorted group departures. Some of our recent group departures are Alaska and Mediterranean cruises to Morocco, Bali, and African safaris.

The Role
We're looking for a friendly, organized sales assistant to handle scheduled phone calls with warm leads who have already shown interest in our group trips. You set your own availability, and leads book calls into the times you choose. These aren't cold calls: every lead has booked a time to talk. Your job is to connect, answer questions, share open spots, and guide them toward booking.

Responsibilities
* Conduct pre-scheduled calls with warm leads about available spots on upcoming group trips.
* Keep your availability for call scheduling up to date in our system.
* Show up on time, prepared with the lead's details and the trip information.
* Accurately log the client details and lead status in our travel CRM (Tern Travel) after every call.
* Send an initial trip proposal after each qualified conversation.
* Follow up by phone and email as needed until a decision is made.
* Respond to all client questions via email if you don’t have the answer during the call.

What We're Looking For
* Confident, warm phone presence with excellent spoken English.
* Previous experience in sales, customer service, or consultative calls.
* Punctual and dependable. Our clients are expecting your call at a set time.
* Strong attention to detail. Clean CRM data matters to us.
* Reliable follow-through without needing reminders.
* Available for scheduled calls on US time zones.
* A freelancer that is US based.

Additional Details
* I am looking to onboard someone between November 18th to 30th.
* Someone with travel experience is preferred.
* We are happy to provide bonuses based on sales performance.
* We will provide sales sheets for each trip to help with the sales process.

Luxury Travel Videographer & Content Creator – Phuket & Bangkok, Thailand

Company: Solstice Privé
Location: Phuket & Bangkok, Thailand
Project Type: Freelance / Short-Term Assignment

About Solstice Privé

Solstice Privé is a luxury travel and concierge brand specializing in curated travel experiences, wellness tourism, medical tourism, and exclusive lifestyle experiences.

We are seeking a talented, creative, and experienced videographer/content creator to accompany our brand representative during activities in Phuket and Bangkok, capturing compelling visual stories that showcase our luxury travel experiences and strategic partnerships.

Key Responsibilities

1. Luxury Travel & Lifestyle Content

* Capture premium travel experiences, luxury hotels, resorts, restaurants, spas, excursions, and cultural attractions.
* Film behind-the-scenes moments, destination highlights, and authentic travel experiences.
* Create cinematic footage that reflects the sophistication and exclusivity of Solstice Privé.

2. Medical Tourism & Hospital Partnership Content

* Film professional interviews with hospital executives, medical professionals, and partnership representatives.
* Capture hospital tours, facilities, hospitality services, and approved treatment environments.
* Document our paid partnership and highlight the medical tourism experience available to international clients.
* Ensure appropriate consent, privacy protections, and hospital filming approvals.

3. Interview & On-Camera Production

* Set up and record professional interviews with clear audio and flattering lighting.
* Provide direction on camera positioning, framing, and presentation.
* Capture additional footage to support interview storytelling.

4. Social Media & Promotional Content

* Produce Instagram Reels, TikTok videos, YouTube Shorts, and longer YouTube videos.
* Create engaging promotional videos for future Solstice Privé travel experiences.
* Edit footage with captions, transitions, appropriate music, and brand elements.
* Deliver content optimized for different social media platforms.

5. Content Strategy & Brand Storytelling

* Recommend creative filming concepts and locations.
* Develop a simple shoot plan aligned with our itinerary.
* Capture testimonials and promotional messages where permission is granted.
* Organize and deliver all original footage for future marketing use.

Required Skills

* Professional videography and video editing
* Luxury travel, hospitality, or lifestyle content experience
* Interview filming and audio production
* Strong storytelling and social media content creation
* Proficiency with CapCut, Adobe Premiere Pro, DaVinci Resolve, or similar tools
* Ability to film high-quality vertical and horizontal video
* Reliable equipment, including camera, microphone, lighting, and stabilization
* Availability for agreed filming dates in Phuket and/or Bangkok

Deliverables

Final deliverables will include professionally edited short-form videos, interview footage, destination highlights, promotional content, and organized raw footage. Exact quantities and deadlines will be agreed before the assignment begins.

To Apply

Please provide:

1. Portfolio of previous travel, hospitality, or lifestyle projects.
2. Samples of interviews you have filmed and edited.
3. Your equipment list.
4. Your location and availability in Phuket or Bangkok.
5. Your proposed daily rate and editing package.
6. Confirmation that Solstice Privé will receive the agreed commercial usage rights and original footage.

Digital Advertising Specialist – Imaginarium

About Imaginarium

Imaginarium is California’s largest immersive light festival — a spectacular fusion of art, technology, and entertainment featuring millions of dazzling lights, interactive experiences, and themed worlds such as Land of Oz, Wonderland, and Utopia. Our marketing team drives excitement and attendance through innovative storytelling and data-driven campaigns across multiple digital platforms.

Position Summary

The Digital Advertising Specialist will manage, optimize, and analyze all paid digital media campaigns for Imaginarium’s seasonal festivals across multiple locations (Sacramento, Pomona, Camarillo, Ontario, and others). This role requires a strategic thinker with hands-on experience in Meta Ads, Google Ads, TikTok, and programmatic advertising. The ideal candidate understands event-based marketing, conversion optimization, and creative testing to maximize ROI and ticket sales.

Key Responsibilities

Develop and execute comprehensive digital advertising strategies to drive ticket sales, brand awareness, and online engagement.

Manage Meta (Facebook/Instagram), Google Search/Display, YouTube, TikTok, and programmatic campaigns.

Oversee ad budget allocation across markets, ensuring cost efficiency and performance optimization.

Track and analyze performance metrics (CTR, CPA, ROAS, etc.) using Google Analytics, Meta Business Suite, and other analytics tools.

Collaborate with creative and design teams to develop effective ad copy, video creatives, and landing pages that align with brand messaging.

Conduct A/B testing for visuals, copy, and audiences to improve campaign effectiveness.

Prepare weekly and monthly performance reports for leadership review.

Coordinate with ticketing and web teams to ensure proper pixel tracking, UTM tagging, and conversion events are accurately implemented.

Stay current on emerging advertising trends, platform updates, and best practices to continuously improve performance.

Manage seasonal campaign timelines and ensure deliverables meet opening and closing schedules per event.

Qualifications

Bachelor’s degree in Marketing, Advertising, or a related field.

10+ years of experience managing digital ad campaigns (preferably for live events, entertainment, or tourism).

Proven success in Meta Ads Manager and Google Ads, including campaign structure, audience segmentation, and retargeting.

Strong understanding of pixel tracking, GA4, and conversion optimization.

Experience with other third-party media agencies is a plus.

Creative mindset with data-driven decision-making skills.

Excellent communication and time-management abilities.

Familiarity with ticketing systems (Etix, Eventbrite, etc.) preferred.

Preferred Skills

Proficiency in Canva, Adobe Creative Suite, or similar tools for ad mockups.

Experience managing multi-city event campaigns and coordinating launch schedules.

Understanding of SEO/SEM, email marketing, and influencer collaborations.

Passion for immersive art, entertainment, and live experiences.

Creating daily reports for jobs to be done. On going training.

Location:** Kirti Nagar, New Delhi
Incentives:** Daily, Weekly, Monthly
Shifts:** Rotational
Cabs:** Yes
Food:** Yes

🔑 **What we offer:**
- Competitive Salary
- Lucrative Incentives
- Rotational Shifts for Flexibility
- Cab and Food Facilities

*Position* : Travel Sales consultant (ENGLISH /SPANISH / BILINGUAL (English & Spanish)
**💰 Salary:** Upto INR 70000+ Monthly
Requires 2+ yrs of experience in PPC SALES (US)
Undergraduate/Graduate both can apply

**Title: Hospitality Customer Service & Phone Communication Coach**

We're looking for an experienced hospitality coach to train our Airbnb co-hosts on professional phone communication and guest service.

Training will focus on answering calls, speaking professionally, handling difficult guests, resolving complaints, and creating a positive guest experience.

**Schedule:**
- Approximately 1-hour virtual sessions
- Twice weekly for the first few weeks
- Transition to once weekly as the team improves

We're looking for someone with hospitality training, hotel management, or customer service coaching experience who can provide practical, interactive training using real-world guest scenarios.

Please share your relevant experience, coaching approach, and hourly rate.

A quick feature article written for a lifestyle magazine. 1000 words. Needed by Nov 2.

Recruiting Specialist / Candidate Sourcer – Qualified Candidate Research

We are looking for reliable Recruiting Specialists, Talent Sourcers, and Candidate Researchers to assist with identifying qualified candidates for remote job opportunities.
What You Will Do
• Review the job description and candidate requirements we provide.
• Research and identify candidates who reasonably match the required qualifications and experience.
• Use appropriate professional and recruitment platforms to conduct candidate research.
• Submit relevant candidate CVs/resumes for our review.
• Check that candidates meet the location, experience, skills, and other requirements provided for each assignment.
• Maintain quality and avoid duplicate or clearly irrelevant submissions.
How the Work Will Operate
For each assignment, we will provide the job description and candidate requirements through Upwork. You will use those requirements to conduct your candidate research and submit relevant candidate information/CVs as the agreed work product.
Compensation: US$0.20 per qualified candidate CV/resume submitted and accepted as meeting the stated requirements.
This is a candidate-sourcing/recruiting research service, not an employment position.
Candidate Locations
Depending on the assignment, candidates may need to be located in one or more of the following markets:
• United States
• United Kingdom
• Canada
• European Union
• Australia
• New Zealand
• SOUTH AMERICA
The specific location requirements will be provided with each assignment.
Quality Requirements
We are interested in relevant, qualified candidates rather than a large volume of random submissions.
Please do not submit:
• Duplicate candidates
• Clearly unqualified candidates
• Candidates who do not meet the stated location requirements
• Fake or fabricated candidate information
• Irrelevant profiles
Candidate information should be obtained and submitted in accordance with applicable laws, platform rules, and any applicable privacy requirements.
Who We Are Looking For
• Recruiting Specialists
• Talent Sourcers
• Recruitment Researchers
• Recruitment Assistants
• Candidate Researchers
• Freelancers with professional candidate-sourcing experience
• Freelancers with strong online research skills
Previous recruiting or candidate-sourcing experience is preferred, but freelancers with strong research skills are welcome to apply.
Ongoing Opportunity
This may become an ongoing sourcing opportunity for freelancers who consistently provide relevant, qualified candidates and maintain good work quality.
To Apply
Please briefly tell us:
1. Your recruiting or candidate-sourcing experience
2. The types of positions you have sourced candidates for
3. The markets/countries you are experienced in researching
4. The professional or recruitment platforms you have experience using
5. Whether you are interested in ongoing assignments
All communication and work for this project should remain within Upwork unless Upwork's rules expressly permit otherwise.

We are a short-term rental property management company seeking an elite-level email marketing and guest retargeting specialist with extensive experience specifically in Airbnb, vacation rentals, and short-term rental property management.

IMPORTANT: We are NOT looking for a general email marketing or Mailchimp expert. You MUST have proven experience specifically in short-term rental marketing, guest retention, and generating repeat direct bookings. If you do not specialize in this industry, please do not apply.

Our Current Setup

* We currently use Mailchimp with established integrations, automations, and a substantial database of guest contacts.
* We have approximately five automated emails triggered when guests book a property.
* We also have a much larger database of previous guests who are not currently receiving consistent, targeted marketing.
* Our property management system (PMS) is Guesty, and we also use digital guest guidebooks.
* We currently receive competitive Mailchimp pricing, so we’d prefer to stay with it if practical. However, we are open to switching to another email marketing platform if it is highly cost-efficient, provides better functionality, and integrates seamlessly with our existing systems.

What We Want to Accomplish

1. Advanced Guesty and Digital Guidebook Integration
We want our marketing platform connected to Guesty and our digital guidebook system so guest information can flow automatically into our marketing campaigns.

This includes capturing and utilizing relevant guest information, booking history, properties stayed at, travel dates, and guest engagement data where available.

2. Historical Guest Data and Smart Retargeting
This is particularly important.
We don’t want to simply blast our entire email database with the same generic emails.

We want an expert who can go back through our historical Guesty reservations and existing guest database, identify previous guests, and create intelligent, targeted campaigns based on their booking history and interests.

For example:
* Reengage guests who stayed with us one, two, or three years ago.
* Target guests based on the specific property or destination they previously visited.
* Reach guests around the anniversary of a previous stay.
* Create campaigns based on previous booking patterns, seasonality, and travel preferences.
* Identify past guests who may be interested in booking again.
* Segment our database so guests receive relevant content rather than unnecessary mass emails.

All historical data collection and marketing must respect applicable consent, privacy, and unsubscribe requirements.

3. At Least 15 Meaningful Guest Touchpoints Annually
We want a comprehensive annual marketing strategy that includes:

* Booking-triggered automated email sequences.
* Post-stay follow-ups and rebooking incentives.
* Seasonal campaigns and holiday promotions.
* Destination-specific promotions and travel inspiration.
* Anniversary and personalized guest communications.
* Targeted reactivation campaigns for past guests.
* Direct booking incentives, guest loyalty, and referral campaigns.

We want at least 15 meaningful annual touchpoints where appropriate, with frequency adjusted based on guest segments and engagement.

4. Personal, Engaging, High-Quality Content

Our emails should feel personal, as though they are coming directly from the company’s owner—not a generic marketing agency.

We want engaging content that provides real value, builds relationships with guests, and encourages them to book directly with us instead of returning to Airbnb or other booking platforms.

5. Cost-Efficient Technology and Measurable Results

We’re looking for someone who understands the available email marketing platforms and can recommend the most cost-effective solution.

We’re willing to consider Mailchimp, GoHighLevel, or another platform, provided it offers:

* Affordable pricing for a large contact database.
* Reliable integration with Guesty and our digital guidebook.
* Advanced segmentation and historical guest retargeting.
* Automated guest journeys and personalized campaigns.
* Strong email deliverability.
* Detailed performance tracking, including direct booking conversions and revenue.

We want to avoid unnecessarily expensive platforms, excessive monthly fees, and complicated systems that don’t produce measurable returns.

Who We’re Looking For

You must have:

* Proven, substantial experience specifically in short-term rental and vacation rental email marketing.
* Experience integrating marketing platforms with Guesty or similar vacation rental PMS platforms.
* Expertise in guest database segmentation, historical booking data, and remarketing.
* Advanced knowledge of email automations and lifecycle marketing.
* A demonstrated track record of increasing repeat stays and direct bookings.
* The ability to recommend and implement a cost-effective technology solution.
* Exceptional creativity, strategy, and email copywriting skills.

1. Which short-term rental or vacation rental management companies have you worked with?
2. Have you integrated Guesty or another PMS with an email marketing platform and digital guidebooks?
3. How would you retrieve and use historical guest data to create targeted remarketing campaigns rather than sending mass emails?
4. Which email marketing platform would you recommend for our business, and why?
5. Can you provide examples of measurable results you’ve achieved in repeat bookings and direct booking revenue?
6. What would you charge for the initial setup, integrations, strategy, and ongoing campaign management?

We are only interested in elite-level specialists with verifiable short-term rental marketing experience. General email marketing experience alone will not qualify.

We’re looking for a long-term partner who can help us turn our historical guest database into a valuable source of repeat bookings and direct revenue while keeping costs under control.

We’re a video production and marketing agency hiring local videographers for upcoming client shoots in Rhode Island and the Boston area. You can apply for one shoot or several. We’re looking to build long-term relationships with one or two go-to videographers.

Open shoots

Home addition contractor | Swampscott, MA

Thursday, Nov 12, time to confirm
On-site at a garage and bedroom addition
Video ad footage, B-roll of the build, and a client testimonial

Dance studio | Warwick, RI

Wednesday, Nov 11 or Saturday, Nov 14, about 2 to 3 hours
Filmed inside the studio with students, plus about 4 client testimonials
Footage for ads and organic social

Painting company | Boston area

Date to confirm, filmed at a client’s home
Premium video ad and variations, plus lots of B-roll
High-end brand, so polished, well-composed framing is a must

Exact addresses will be shared after the contract starts.

Deliverables

All raw footage uploaded to Frame.io within 48 hours of the shoot (project link shared after the contract starts)
Shot vertically (9:16) only, in 4K and Log for color grading
Clean, natural testimonial audio (lav mic required)
Plenty of B-roll, plus a mix of wide, medium, and detail shots

What we’re looking for

Your own pro camera (Sony or Canon) that shoots 4K in Log, plus a gimbal, lav mic, and basic lighting. A gimbal is required.
Comfortable shooting vertical for Instagram and framing subjects in a flattering way
Before filming, you’ll record a short test clip and show the client how they look so they can approve the framing
Confident leading the shoot and directing people on camera. Our clients aren’t actors, so you’ll coach them on what to say, where to stand, and how to deliver it naturally.
Comfortable running a teleprompter for scripted ads
Experience with Frame.io for uploading and organizing footage
Experience filming ads, testimonials, construction, or home services
Based in or near Rhode Island or the Boston area (travel costs not covered)
Only apply for dates you can fully commit to

How we work

After hiring, you’ll receive our shoot SOP and creative brief before each shoot and confirm you’ll follow them
Footage that doesn’t follow the SOP must be reshot before the milestone is approved
Fixed price per shoot, paid through Upwork once footage is delivered
We have recurring shoots across Rhode Island and Massachusetts, so this can lead to ongoing work

To apply

Share 2 to 3 samples of ad, testimonial, or on-site work, including at least one vertical video (attach to your proposal or link from your Upwork portfolio)
List which shoot(s) you’re applying for and confirm the date(s) that work for you
List your camera, gimbal, and audio setup, and confirm you shoot in Log and have used Frame.io

Technical Support Specialist II
Engagement: Independent contractor | 20 hours/week
Department: Client Success
Point of Contact: Client Success Manager
Primary Escalation Partner: Technical Support Specialist I
Schedule: 1–5 PM ET, fixed. This window covers the afternoon after the Technical Support Specialist I, who is generally offline by 1–2 PM ET.

Role Overview
The Technical Support Specialist II adds depth of product knowledge and coverage to ITI Digital’s Technical Support team. Working alongside the Technical Support Specialist I, this role responds to client requests routed through Freshdesk, joins client calls, improves tutorials and knowledge base content, and takes an active part in the Technical Support team.

Freshdesk ticket routing distributes incoming requests between both specialists based on availability, priority, and ticket type, so clients receive consistent support throughout the business day.

Both specialists escalate client-reported issues to Engineering. Given their deeper product knowledge, the Technical Support Specialist I owns CLS board deliveries in JIRA and remains the verification point for developer deliveries and SLAs.

Key Responsibilities

Ticket Support & Issue Resolution
- Respond promptly to client inquiries routed through the Freshdesk portal, email, and phone, covering ITI Digital’s SaaS modules, websites, and other hosted services. Current volume averages 15–20 tickets per week, most related to SaaS modules.
- Pick up new and open tickets in the shared queue during the 1–5 PM ET window, including any time the Technical Support Specialist I is offline or using flex hours.
- Validate and troubleshoot client-reported technical issues, resolving questions and clarifications directly whenever possible.
Escalate marketing-related and executive account-specific tickets (NSB, Adventure Coast) to the Account Manager, Destinations (Larissa Pohl) when additional information is needed to resolve the ticket.
Keep clients informed with clear, timely updates until their ticket is resolved.

Client Calls & Product Training
- Join phone and Zoom calls as needed to troubleshoot issues, confirm reported behavior, or clarify product questions.
- Upon completing product training, deliver dashboard training, refresher sessions, and clarification calls for clients.
- Advocate for both the product and the customer, aligned with Client Success department objectives.

Onboarding & Account Setup
- Assist with customer account setup during onboarding, as needed, in collaboration with the Client Success team, to ensure client needs are covered.

Escalation to Engineering
- Initial quality assurance and issue verification are Technical Support’s responsibility, not the developer’s. Every escalation must be complete before it reaches Engineering.
- Reproduce and verify the reported issue directly rather than passing along an unverified client report.
- Call the customer as needed to gather details or clarify steps to reproduce the issue.
- Capture and attach video recording evidence (e.g., screen recordings of the issue in action) to the ticket.
- Escalate verified issues to Engineering on the CLS board once QA, reproduction steps, and supporting evidence are complete and clearly documented in the ticket.
- For critical or live-site issues, escalate to Engineering immediately and document the escalation in the ticket so the Technical Support Specialist I can follow up.
- Coordinate with the Technical Support Specialist I, who owns CLS board deliveries, and confirm fixes with clients only after the developer delivery has been verified.
- Enter feature requests or desired functionality improvements into the ITI Digital DXP Ideas board (JIRA Discovery product) using the required fields.

Coverage & Daily Handoff
- At the start of each shift, review the Technical Support Specialist I’s handoff notes on open tickets and pending escalations, and follow up as flagged.
- Before going offline at 5 PM ET, leave internal notes on open tickets and prepared escalations so work continues the next morning smoothly.
- Keep Freshdesk availability status current so ticket routing reflects who is online.
Coordinate time off with the Client Success Manager and the Technical Support Specialist I in advance.

Knowledge Base & Tutorial Improvement
- Identify gaps in existing tutorials and knowledge base articles based on ticket trends and client calls.
- Draft new articles and update existing tutorials for SaaS features, collaborating with Marketing and Client Success as needed.
- Submit drafts to the Technical Support Specialist I, who owns the Knowledge Library lifecycle, for review and publication.

Team Participation
- Take an active role on the Technical Support team, attending weekly Client Success meetings and sharing ticket insights and recurring issues.
- Contribute to refining support processes, routing rules, and escalation standards.
Share client feedback and recurring product issues with the Technical Support Specialist I to inform product feedback and bug prioritization.

Key Performance Indicators (KPIs) – Critical Metrics
-Response-time targets apply to tickets routed to the Technical Support Specialist II during the 1–5 PM ET window.
-Response Time: Maintain an average first-human-response time of 12 hours for support tickets. The automated receipt confirmation does not replace a human response within the SOP-defined 12-hour window. Targets by ticket priority:
High Priority: response within 1 hour of submission
Medium Priority: response within 4 hours of submission
Low Priority: response within 12 hours of submission
- Resolution Rate: Maintain a 24-hour timeline for questions and clarifications resolved directly by Technical Support.
- Escalation Quality: Escalations submitted to Engineering include verified reproduction steps and supporting evidence, with minimal tickets returned for missing information.
- Knowledge Base Contribution: Regularly contribute new or improved tutorials and articles based on ticket trends.
- Client Feedback: Maintain CSAT of 95% “Extremely Satisfied” for technical support interactions.
Depending on team performance metrics and specific client engagement campaigns, the KPIs listed above may be revised.

Qualifications
- 2+ years of experience in SaaS technical or customer support.
- Hands-on experience with Freshdesk or a similar ticketing system (e.g., Zendesk); familiarity with JIRA is a plus.
- Confidence leading client calls and product training over Zoom.
- Strong written communication, including experience writing help articles or tutorials.
- Ability to troubleshoot web-based platforms and explain technical concepts clearly to non-technical users.

Ideal Candidate Profile
- Dependable and resourceful, with a client-first attitude.
- Organized and thorough with documentation and handoffs.
- Collaborative, working effectively with Support, Client Success, and Engineering.
- Experience with CMS platforms or the travel industry (DMOs, Hospitality, or Agency SaaS) is a plus.

Engagement Terms

Change in Responsibilities. ITI Digital may periodically redefine the scope of this role based on the requirements of the organization and/or performance.

Equal Employment Opportunity Statement. ITI Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are focused on building a diverse and inclusive team. If you’re excited about this role but do not meet 100% of the qualifications, we encourage you to apply. We do not offer visa sponsorship or relocation services at this time.

This is a fully remote, part-time independent contractor engagement of 20 hours per week, worked 1–5 PM ET. Must have a reliable computer and internet connection; ITI Digital does not provide a laptop or internet service.

We are seeking a detail-oriented travel research professional to research domestic and international destinations, compare hotels, resorts, cruises, and travel experiences, and organize findings into clear, easy-to-follow itineraries. Responsibilities include researching destination highlights, excursions, transportation, and activities, reviewing travel requirements and destination-specific information, preparing customized travel research documents based on client preferences, and maintaining accurate records and organized project documentation. This is a remote freelance project, and scope, deliverables, deadlines, and payment will be agreed through Upwork before work begins.

Our client, Off The Map Adventure is an independent boutique travel company creating handcrafted, slow-travel journeys across Italy, Canada (and expanding into Mexico and Europe in 2028).

Please read carefully the following job proposal cause it is just commission based for now. Thank you

What we do
We run small, intimate group departures (capped at up to 8 travelers) focused on food, local culture, and meaningful connection. Every journey is hosted directly by our co-founders (an Art Director and an Executive Chef) or led alongside expert local guides carefully selected by us.

Who we are looking for
We are looking for self-motivated, proactive Freelance Sales Partners & Ambassadors to introduce our 2027 itinerary lineup to travelers, communities, and networks in key markets.

The Opportunity & Role:
As a Freelance Sales Partner, you will act as a sales ambassador for Off The Map Adventure. Your focus will be introducing prospective guests or private groups to our high-touch itineraries and securing confirmed bookings.

- Type: Freelance / Commission-Based Remote Role.
- High Earning Potential: Earn generous base commissions per booked traveler plus Full Group Bonuses when completing group departures.
- Uncapped Earnings: Earn up to €1,900+ per full group (8 people), giving you up to 24% of the total profit pool generated by the group.
- Customer Attribution: Enjoy a 12-month attribution window (if a client you introduce books a repeat journey within 12 months, you earn commissions on their subsequent bookings too).

What We Provide:
- Full Sales Kit: High-resolution imagery, detailed PDF itineraries customized with your direct WhatsApp contact details, and ready-to-use brand text.
- Co-Hosting Support: Both founders are available to join you in co-hosting live video presentations or Q&A sessions for private communities or groups you cultivate.
- Dedicated WhatsApp Ops Group: direct communication via a dedicated WhatsApp group with our core team to place 48 to 72-hour soft holds on available spots on a first-come, first-served basis while your clients finalize deposits.
- Perks & Long-Term Growth: Completing your first full group unlocks a 15% discount for you and a companion on any upcoming itinerary. Top-performing sales partners will be prioritized for salaried/hybrid roles (such as Regional Sales Leads) as our business expands in 2028.

Requirements:
- Strong aptitude in sales and community building.
- Strong network or ability to reach travelers interested in slow travel, food culture, and curated small-group journeys.
- Excellent communication skills.
- Independent, self-driven mindset with high integrity and client focus.

How to Apply:
Please submit a brief proposal explaining your background, your target audience/market, and how you plan to introduce Off The Map Adventure to prospective travelers.

We look forward to building a long-term collaboration with you!

Travel Technology | E-commerce | Data | AI

We are a luxury villa rental company , looking for a hands-on Head of Technology & Systems to take ownership of the technology supporting our business.

Our priority is someone who can understand and improve how our website, PMS, booking engine, channel manager, CRM, integrations and data work together.

This is not a traditional CTO role and we are not looking for a pure developer. We want a technically strong business generalist who can connect the dots, solve problems and use technology, data, automation and AI to improve commercial performance and operational efficiency.

Key responsibilities
• Own and improve our technology stack, systems and integrations
• Manage our website, PMS, booking engine, channel manager and related platforms
• Oversee APIs and integrations between systems
• Manage technical suppliers, developers and software providers
• Improve booking, distribution and operational workflows
• Ensure rates, availability and property information flow correctly across Airbnb, Vrbo and other channels
• Develop management dashboards covering bookings, revenue, channels, website performance and other key metrics
• Analyse data to identify opportunities to increase direct bookings and improve performance
• Identify and implement practical AI and automation opportunities across the business
• Maintain documentation, access controls, system security and software subscriptions
• Oversee villa technology including Wi-Fi, networking and guest-facing systems when required

About you
Ideally, you will have:
• A technical background in Computer Science, Engineering, Information Systems or similar
• Strong understanding of websites, APIs, databases and system integrations
• Experience managing interconnected business systems
• Good knowledge of analytics, reporting and data visualisation
• Understanding of e-commerce and online customer journeys
• Practical experience with AI tools, automation and emerging technologies
• Strong commercial thinking alongside technical ability
• A proactive, hands-on and entrepreneurial approach
Experience in travel, hospitality, vacation rentals or travel technology is highly desirable, particularly with PMS platforms, booking engines, channel managers and OTAs.
You should be comfortable moving between strategy and execution: identifying what needs improving, deciding how to solve it and taking responsibility for getting it done.

Language: Fluent in english
Location: Thailand preferred; remote candidates in compatible time zones considered

Reports to: Management / Directors
Role type: Full-time

Job title
SEO freelancer for travel agency website — indexing, meta tags, Google + AI search, Social Media activation
About us
We are a travel agency. We sell tours, packages, destinations, and bookings. We need our website to appear in Google organic search and in AI search (Google AI Overviews, ChatGPT, Perplexity, Gemini).What we need
Fix Google crawling and page indexing
Check robots.txt, sitemap, noindex, and crawl errors
Write/optimize meta titles, meta descriptions, and headings
On-page SEO for homepage, destination pages, tour/package pages, and contact/booking pages
Schema for a travel agency (tours, FAQs, local business if relevant)
Prepare pages so AI tools can understand and recommend us
Simple report: what is broken, what you fixed, what we should do next

Please tell us
Your price and delivery time
What is included (and what is extra)
Examples of travel or booking websites you have worked on
Whether you only advise, or you also make the changes on the site
Which platforms you work with (WordPress, custom site, booking engine, etc.)

We will give you
Website URL
List of main destinations and packages
Google Search Console access, after Photo ID verification.
Most important pages to rank

Do not promise #1 rankings. We want indexing, clean meta tags, and a site Google and AI can actually find and understand.
Scope of work - Foundation SEO (On page and Technical SEO) www.africafly.co.uk


1. Website Audit - Complete Site Audit to get the current status and fix all the errors present on the site.
2. Keyword research - To check for the relevant keywords and map them in the Metas
3. On-page optimisation and implementation by fixing the following-
4. Meta Titles
5. Meta Descriptions
6. ALT tags for images
7. Heading tags (H1)
8. 404 page (if any)
9. URL structure
10. Technical SEO
11. Sitemap.XML
12. Robots.TXT
13. Schema Markup
14. LLms - For AI crawler
15. Implementation for the fixes on Live.
16. Implementation and activation of the Complete Yoast Premium features.
17. Link Building for One page with Enquiry Form (to see and assess the progression for the future for more pages)
18. We will need to see the fixes on Google Search Console as part of the accepted delivery
19. Final delivery will be accompanied with the future plan and cost structure and implementation
Let us know if you can achieve this successfully, cost and time and will share the url.
Thanks

We are looking for a highly experienced and creative **Social Media Growth Manager** to help us build and scale personal brands across TikTok, Instagram, YouTube, and potentially Kick.

Our goal is to build recognizable personalities, consistently create viral-worthy content, grow loyal audiences, and eventually turn our social media presence into a profitable business.

**About Our Content:**

Our primary focus is lifestyle and entertainment content, including luxury cars, travel, fitness, nightlife, restaurants, funny moments, friend-group interactions, and day-in-the-life videos.

We already have a cameraman producing high-quality footage and are looking for someone who knows how to transform raw content into engaging, high-performing videos.

We are also working with a livestream creator, so experience with stream clipping and growing entertainment creators is a plus.

**What We Need:**

- Develop a complete social media growth strategy and personal brand identity.
- Analyze raw footage and identify moments with strong viral potential.
- Oversee short-form video editing, including hooks, captions, pacing, storytelling, and trending formats.
- Research trends, viral content, and successful creators in similar niches.
- Create and manage consistent posting schedules across multiple platforms.
- Optimize content for TikTok, Instagram Reels, and YouTube Shorts.
- Monitor analytics, including views, retention, engagement, follower growth, and monetization.
- Continuously test new content strategies and improve results.
- Help develop monetization opportunities, sponsorships, and brand partnerships.
- Work alongside AI tools and automation systems to streamline content production and management.

**Who We're Looking For:**

We want someone who has **real, proven experience growing personal brands and entertainment creators**, not just managing ordinary business social media pages.

You should understand viral content, internet culture, audience psychology, storytelling, and how platform algorithms distribute content.

Experience with lifestyle influencers, streamers, and creator-led brands is highly preferred.

We are especially interested in someone comfortable working with AI-powered workflows and helping us automate repetitive tasks.

**Long-Term Opportunity:**

This is not a one-time project. We are serious about building a long-term social media business, starting with our own personal brands and potentially expanding to additional creators.

We are looking for someone ambitious who can grow with us and eventually take on a larger management role.

**When Applying, Please Include:**

1. Social media accounts you have personally helped grow.
2. Actual results, including follower growth, views, and engagement.
3. Examples of viral videos you helped create or manage.
4. Your approach to growing a new personal brand from zero.
5. Your proposed monthly rate and what services are included.

**Important:** We are looking for someone who can demonstrate results, not someone who simply promises viral videos.

This is not a full-time employment opportunity. We are building a curated community network of professionals/ subject matter experts with diverse industry backgrounds, professional experience, and specialised expertise.

As part of this network, we would like to invite you to participate in relevant, paid, project-based market research studies and consultations. These may include phone consultations, short surveys, focus group discussions, or other research engagements.

The projects and opportunities will be shared based on your professional profile, experience, and areas of expertise to ensure relevance. All engagements will be on project-by-project basis, and participants will be compensated for their time and inputs.

Our goal is to build a strong network of experienced professionals whom we can connect with for relevant research studies and industry insights as suitable opportunities arise.

I am Chef Marlon Alexander, an established private chef, restaurateur, and culinary personality with experience working with high-profile clients, touring internationally with major entertainers, operating my own restaurant in New Orleans, and appearing in national food and lifestyle media.

I am looking for an experienced social media, branding, and PR professional who has ideally worked with chefs, restaurants, hospitality brands, celebrities, or other public-facing personalities.

My goal is to significantly strengthen my personal brand and increase my visibility across social media, podcasts, television, culinary media, and potential brand partnerships.

I am looking for someone who can help with:

• Developing an overall social media and personal-brand strategy
• Growing Instagram, YouTube, Facebook, TikTok, and other relevant platforms
• Creating and organizing engaging culinary and lifestyle content
• Identifying podcast, television, radio, and media interview opportunities
• Helping pitch me for cooking demonstrations and guest appearances
• Developing relationships with food, travel, hospitality, and lifestyle media
• Identifying sponsorships, endorsements, and brand collaborations
• Improving consistency across my website, social media, and professional image
• Helping position me for future cookbook and television opportunities

I am especially interested in someone who understands how to market the chef as the brand, rather than simply promoting recipes or restaurants.

Meta Ads Specialist Needed to Market Private Charleston History Tours

I'm looking for an experienced Meta Ads specialist to create and manage Facebook and Instagram advertising campaigns for my private walking tours in historic downtown Charleston, South Carolina.

About the Tours

My working tour name is History Tours with Greg Tavares.

I've been an improv comedian in Charleston for 31 years. I'm a founder of Theatre 99, a member of the improv group The Have Nots, and have performed thousands of improv comedy shows. I've also lived in downtown Charleston for years.

My private tours combine Charleston history, local knowledge, personal insights, storytelling, and humor.

These are not stand-up comedy tours. They're informative and entertaining historical walking tours led by someone with deep connections to Charleston and decades of experience engaging audiences.

I believe my background makes these tours different from traditional historical walking tours, and I'm looking for someone who can communicate that distinction effectively through Meta advertising.

What I Need

Someone who can handle the advertising process, including:

Developing an effective Facebook and Instagram advertising strategy.

Targeting tourists planning trips to Charleston, as well as people already visiting.

Creating compelling advertising copy and visuals using my existing photographs, videos, and other materials.

Setting up and launching Meta Ads campaigns.

Testing different audiences, messages, and creative approaches.

Tracking actual tour bookings whenever possible.

Monitoring performance and optimizing campaigns to make the best use of a modest advertising budget.

Ideal Candidate

I'm especially interested in someone with experience advertising tourism, local attractions, guided tours, or other bookable experiences.

I'm looking for a person who understands that this is a unique, personality-driven experience rather than a standard sightseeing tour or comedy show.

Project Scope

I'd like to begin with a campaign setup and initial testing period, with the possibility of ongoing work if the advertising produces results.

Please include in your proposal:

Your experience with Meta advertising for tourism, local experiences, or similar businesses.

Examples of successful campaigns you've managed.

How you would reach people planning a trip to Charleston.

Your fee for initial setup and ongoing management.

Your recommended starting advertising budget.

How you would track bookings and measure campaign success.

I'm looking for someone creative, practical, experienced, and easy to work with who can help me grow this tour business without unnecessary complexity.

About the Role

We're looking for a seasoned Customer Service / Quality Assurance Manager who is passionate about delivering an exceptional client experience and maintaining an exceptionally high standard of service.

In this role, you'll oversee the quality and consistency of our client service team, ensuring every interaction, request, itinerary, and communication reflects the Sienna Charles standard. You'll manage and coach a team of 6–8 travel agents, monitor service quality, identify gaps, and make sure issues are resolved quickly and correctly.

You'll be the quality control layer of our client services team — reviewing client-facing work, monitoring service levels, coaching the team, identifying recurring issues, and ensuring that our clients receive a seamless, polished experience from start to finish.

If you're someone who notices the small things, knows what exceptional customer service looks like, and naturally looks for ways to improve how a team serves its clients, this role was built for you.

What You'll Do

Customer Service Management & Team Accountability

Directly manage and coach 6–8 travel agents, ensuring consistent, high-quality client service
Monitor daily client requests and team workflows to ensure requests are handled accurately, professionally, and within established SLAs
Set clear expectations around client communication, responsiveness, ownership, and follow-through
Review team performance and provide regular feedback and coaching
Identify performance gaps and work with team members to improve service quality
Support onboarding and training of new team members, with a strong focus on client service standards
Monitor workload and coverage to ensure clients receive consistent support

Quality Assurance & Service Standards

Perform regular QA reviews of client-facing communications, including emails, itineraries, proposals, and trip details
Ensure communications are accurate, polished, clear, professional, and aligned with the Sienna Charles brand
Audit bookings, itineraries, client profiles, and trip details to identify errors before they affect the client
Monitor adherence to SOPs, service standards, and SLAs across the team
Develop and maintain QA checklists and quality standards for client service
Track recurring errors and service issues and identify opportunities to prevent them from happening again
Provide actionable feedback to agents based on QA findings
Maintain a consistent standard of excellence across every client interaction

Client Experience & Escalations

Monitor client escalations and act as the senior point of contact for service-related issues
Review escalations to understand what happened, how it was handled, and whether the issue could have been prevented
Ensure urgent or sensitive client issues are handled calmly, quickly, and professionally
Determine which issues can be resolved at the team level and which require escalation to senior leadership
Identify patterns in client complaints, feedback, and service issues and turn them into actionable improvements
Protect the client experience while ensuring the team takes ownership of issues

Process Improvement

Audit existing customer service processes and identify inefficiencies, gaps, and recurring problems
Write, update, and maintain SOPs related to client communication, service delivery, quality control, and escalations
Conduct root-cause analysis on service failures and implement improvements
Build simple, repeatable systems that help the team consistently deliver high-quality service
Work closely with leadership to continuously improve the client experience

Customer Success & Retention

Monitor client satisfaction and identify potential service issues before they become larger problems
Track membership timelines and support proactive renewal workflows
Monitor client engagement and behavior to identify potential retention risks
Partner with the team to ensure clients feel supported, valued, and well cared for throughout their relationship with Sienna Charles

Reporting & Insights

Prepare regular reports on QA results, SLA performance, recurring service issues, and team performance
Identify trends and patterns in customer service data
Use QA findings and client feedback to recommend improvements to leadership
Track whether process and coaching improvements are resulting in better service quality

What We're Looking For

5+ years of experience in customer service, luxury travel, hospitality, client services, or a similar high-touch environment
At least 2 years in a customer service management, team lead, QA, or senior client-facing role
Experience managing or coaching a team of 3+ people
Strong experience reviewing and improving customer-facing communications
Experience with quality assurance, service audits, SOPs, and performance management
Exceptional attention to detail — you naturally catch errors, inconsistencies, and things that others miss
Experience handling escalated or high-priority customer situations
Strong written and verbal communication skills
Ability to give direct, constructive feedback and hold team members accountable
Strong analytical instincts — you can identify patterns and turn them into practical improvements
Experience with CRM and workflow platforms; Monday.com and Kustomer experience is a strong plus
Comfortable working across time zones and with international clients and vendors
Experience in luxury travel, UHNW client service, or another high-touch service environment is strongly preferred
Experience with customer retention and client success is a plus

Who You Are

Exceptionally detail-oriented: You notice the typo, missing detail, incorrect date, or inconsistent communication before the client does.
Client-obsessed: You understand what exceptional service looks like and hold yourself and others to that standard.
Calm under pressure: Difficult clients and urgent escalations don't throw you off. You listen, assess, communicate, and resolve.
A coach: You don't just point out mistakes — you help people understand what went wrong and how to do better next time.
Quality-driven: You believe excellent service should be consistent, measurable, and repeatable.
Accountable: You follow things through and expect the same from your team.
A problem solver: When you see the same issue happening repeatedly, you look for the underlying cause and fix the process.
Highly organized: You can keep track of multiple clients, issues, priorities, and team members without losing sight of the details.

About the Role

We're looking for a seasoned Customer Service / Quality Assurance Manager who is passionate about delivering an exceptional client experience and maintaining an exceptionally high standard of service.

In this role, you'll oversee the quality and consistency of our client service team, ensuring every interaction, request, itinerary, and communication reflects the Sienna Charles standard. You'll manage and coach a team of 6–8 travel agents, monitor service quality, identify gaps, and make sure issues are resolved quickly and correctly.

You'll be the quality control layer of our client services team — reviewing client-facing work, monitoring service levels, coaching the team, identifying recurring issues, and ensuring that our clients receive a seamless, polished experience from start to finish.

If you're someone who notices the small things, knows what exceptional customer service looks like, and naturally looks for ways to improve how a team serves its clients, this role was built for you.

What You'll Do

Customer Service Management & Team Accountability

Directly manage and coach 6–8 travel agents, ensuring consistent, high-quality client service
Monitor daily client requests and team workflows to ensure requests are handled accurately, professionally, and within established SLAs
Set clear expectations around client communication, responsiveness, ownership, and follow-through
Review team performance and provide regular feedback and coaching
Identify performance gaps and work with team members to improve service quality
Support onboarding and training of new team members, with a strong focus on client service standards
Monitor workload and coverage to ensure clients receive consistent support

Quality Assurance & Service Standards

Perform regular QA reviews of client-facing communications, including emails, itineraries, proposals, and trip details
Ensure communications are accurate, polished, clear, professional, and aligned with the Sienna Charles brand
Audit bookings, itineraries, client profiles, and trip details to identify errors before they affect the client
Monitor adherence to SOPs, service standards, and SLAs across the team
Develop and maintain QA checklists and quality standards for client service
Track recurring errors and service issues and identify opportunities to prevent them from happening again
Provide actionable feedback to agents based on QA findings
Maintain a consistent standard of excellence across every client interaction

Client Experience & Escalations

Monitor client escalations and act as the senior point of contact for service-related issues
Review escalations to understand what happened, how it was handled, and whether the issue could have been prevented
Ensure urgent or sensitive client issues are handled calmly, quickly, and professionally
Determine which issues can be resolved at the team level and which require escalation to senior leadership
Identify patterns in client complaints, feedback, and service issues and turn them into actionable improvements
Protect the client experience while ensuring the team takes ownership of issues

Process Improvement

Audit existing customer service processes and identify inefficiencies, gaps, and recurring problems
Write, update, and maintain SOPs related to client communication, service delivery, quality control, and escalations
Conduct root-cause analysis on service failures and implement improvements
Build simple, repeatable systems that help the team consistently deliver high-quality service
Work closely with leadership to continuously improve the client experience

Customer Success & Retention

Monitor client satisfaction and identify potential service issues before they become larger problems
Track membership timelines and support proactive renewal workflows
Monitor client engagement and behavior to identify potential retention risks
Partner with the team to ensure clients feel supported, valued, and well cared for throughout their relationship with Sienna Charles

Reporting & Insights

Prepare regular reports on QA results, SLA performance, recurring service issues, and team performance
Identify trends and patterns in customer service data
Use QA findings and client feedback to recommend improvements to leadership
Track whether process and coaching improvements are resulting in better service quality

What We're Looking For

5+ years of experience in customer service, luxury travel, hospitality, client services, or a similar high-touch environment
At least 2 years in a customer service management, team lead, QA, or senior client-facing role
Experience managing or coaching a team of 3+ people
Strong experience reviewing and improving customer-facing communications
Experience with quality assurance, service audits, SOPs, and performance management
Exceptional attention to detail — you naturally catch errors, inconsistencies, and things that others miss
Experience handling escalated or high-priority customer situations
Strong written and verbal communication skills
Ability to give direct, constructive feedback and hold team members accountable
Strong analytical instincts — you can identify patterns and turn them into practical improvements
Experience with CRM and workflow platforms; Monday.com and Kustomer experience is a strong plus
Comfortable working across time zones and with international clients and vendors
Experience in luxury travel, UHNW client service, or another high-touch service environment is strongly preferred
Experience with customer retention and client success is a plus

Who You Are

Exceptionally detail-oriented: You notice the typo, missing detail, incorrect date, or inconsistent communication before the client does.
Client-obsessed: You understand what exceptional service looks like and hold yourself and others to that standard.
Calm under pressure: Difficult clients and urgent escalations don't throw you off. You listen, assess, communicate, and resolve.
A coach: You don't just point out mistakes — you help people understand what went wrong and how to do better next time.
Quality-driven: You believe excellent service should be consistent, measurable, and repeatable.
Accountable: You follow things through and expect the same from your team.
A problem solver: When you see the same issue happening repeatedly, you look for the underlying cause and fix the process.
Highly organized: You can keep track of multiple clients, issues, priorities, and team members without losing sight of the details.

We are looking for a confident and reliable freelance cold caller to contact candidates in the United States for product market research.

The ideal candidate should speak fluent English, understand American conversational English and slang, and be comfortable speaking with US-based candidates over the phone.

This is a long-term project for someone who can communicate naturally, explain our product clearly, collect useful feedback, and schedule meetings with interested candidates.

Responsibilities

Make outbound calls to candidates in the United States.

Introduce and explain our product in a clear, friendly, and professional way.

Speak naturally with US candidates and build rapport.

Ask questions to understand their needs, opinions, and experiences.

Record and document feedback from every call.

Schedule meetings with interested candidates.

Maintain accurate call notes and update the research tracker.

Follow the provided calling script while keeping conversations natural.

Requirements

Excellent spoken English and clear pronunciation.

Familiarity with American English, common expressions, and conversational slang.

Previous experience in US cold calling, telemarketing, appointment setting, or market research is preferred.

Good listening, communication, and note-taking skills.

Ability to handle rejections professionally and keep conversations engaging.

Reliable internet connection and a quiet calling environment.

Willingness to work during US business hours.

Commitment to a long-term project.

Important Details

Project type: Long-term freelance opportunity.

Target audience: Candidates based in the United States.

Main goal: Product research, feedback collection, and meeting scheduling.

Call recording: Calls will be recorded for quality checks and research documentation, with appropriate notice and consent where required by applicable law.

Work process: We will provide product information, calling guidelines, and the feedback-tracking process.

I'm looking for an experienced Instagram marketing specialist or social media manager to help grow my natural hair braiding business, attract real local followers, and bring in new paying clients.

My Instagram page is @stylesbynats. I specialize in natural hair styling and braiding, including knotless braids, stitch cornrows, boho braids, twists, and ponytails. I want to build a professional, luxury-looking brand and attract clients in the Bronx, Westchester, Queens, and surrounding NYC areas.

WHAT I NEED HELP WITH:

• Grow my Instagram following organically with real people who are interested in braiding and natural hairstyles.
• Develop a marketing strategy specifically designed to attract new hair clients and generate booking inquiries.
• Help my page reach more local women who regularly pay for braiding services.
• Create a content strategy for Instagram Reels, Stories, posts, and engaging captions.
• Research effective local hashtags, beauty trends, and strategies to increase reach.
• Help improve my Instagram profile, bio, and booking call-to-action.
• Identify potential clients and increase genuine engagement with my page.
• Help me develop a strategy to turn followers and profile visitors into actual appointments.
• Provide regular progress reports showing follower growth, engagement, inquiries, and results.

MY GOALS:

I want consistent growth, more booking inquiries, and ultimately more paying clients. I am looking for someone who understands the beauty industry and knows how to market a small hair business with a limited budget.

I do not want fake followers, bots, spam, or engagement that will not lead to real business results. Please explain your strategy, what you can realistically accomplish, and how you will measure success.

I am looking for someone reliable, creative, honest, and interested in helping a small business grow. Please include examples of beauty businesses or local service providers you have successfully helped.

Please also explain your pricing, what is included in your service, and what you can deliver within an affordable starter budget.

Summary
About the Role

We're looking for a seasoned Customer Service / Quality Assurance Manager who is passionate about delivering an exceptional client experience and maintaining an exceptionally high standard of service.

In this role, you'll oversee the quality and consistency of our client service team, ensuring every interaction, request, itinerary, and communication reflects the Sienna Charles standard. You'll manage and coach a team of 6–8 travel agents, monitor service quality, identify gaps, and make sure issues are resolved quickly and correctly.

You'll be the quality control layer of our client services team — reviewing client-facing work, monitoring service levels, coaching the team, identifying recurring issues, and ensuring that our clients receive a seamless, polished experience from start to finish.

If you're someone who notices the small things, knows what exceptional customer service looks like, and naturally looks for ways to improve how a team serves its clients, this role was built for you.

What You'll Do

Customer Service Management & Team Accountability

Directly manage and coach 6–8 travel agents, ensuring consistent, high-quality client service
Monitor daily client requests and team workflows to ensure requests are handled accurately, professionally, and within established SLAs
Set clear expectations around client communication, responsiveness, ownership, and follow-through
Review team performance and provide regular feedback and coaching
Identify performance gaps and work with team members to improve service quality
Support onboarding and training of new team members, with a strong focus on client service standards
Monitor workload and coverage to ensure clients receive consistent support

Quality Assurance & Service Standards

Perform regular QA reviews of client-facing communications, including emails, itineraries, proposals, and trip details
Ensure communications are accurate, polished, clear, professional, and aligned with the Sienna Charles brand
Audit bookings, itineraries, client profiles, and trip details to identify errors before they affect the client
Monitor adherence to SOPs, service standards, and SLAs across the team
Develop and maintain QA checklists and quality standards for client service
Track recurring errors and service issues and identify opportunities to prevent them from happening again
Provide actionable feedback to agents based on QA findings
Maintain a consistent standard of excellence across every client interaction

Client Experience & Escalations

Monitor client escalations and act as the senior point of contact for service-related issues
Review escalations to understand what happened, how it was handled, and whether the issue could have been prevented
Ensure urgent or sensitive client issues are handled calmly, quickly, and professionally
Determine which issues can be resolved at the team level and which require escalation to senior leadership
Identify patterns in client complaints, feedback, and service issues and turn them into actionable improvements
Protect the client experience while ensuring the team takes ownership of issues

Process Improvement

Audit existing customer service processes and identify inefficiencies, gaps, and recurring problems
Write, update, and maintain SOPs related to client communication, service delivery, quality control, and escalations
Conduct root-cause analysis on service failures and implement improvements
Build simple, repeatable systems that help the team consistently deliver high-quality service
Work closely with leadership to continuously improve the client experience

Customer Success & Retention

Monitor client satisfaction and identify potential service issues before they become larger problems
Track membership timelines and support proactive renewal workflows
Monitor client engagement and behavior to identify potential retention risks
Partner with the team to ensure clients feel supported, valued, and well cared for throughout their relationship with Sienna Charles

Reporting & Insights

Prepare regular reports on QA results, SLA performance, recurring service issues, and team performance
Identify trends and patterns in customer service data
Use QA findings and client feedback to recommend improvements to leadership
Track whether process and coaching improvements are resulting in better service quality

What We're Looking For

5+ years of experience in customer service, luxury travel, hospitality, client services, or a similar high-touch environment
At least 2 years in a customer service management, team lead, QA, or senior client-facing role
Experience managing or coaching a team of 3+ people
Strong experience reviewing and improving customer-facing communications
Experience with quality assurance, service audits, SOPs, and performance management
Exceptional attention to detail — you naturally catch errors, inconsistencies, and things that others miss
Experience handling escalated or high-priority customer situations
Strong written and verbal communication skills
Ability to give direct, constructive feedback and hold team members accountable
Strong analytical instincts — you can identify patterns and turn them into practical improvements
Experience with CRM and workflow platforms; Monday.com and Kustomer experience is a strong plus
Comfortable working across time zones and with international clients and vendors
Experience in luxury travel, UHNW client service, or another high-touch service environment is strongly preferred
Experience with customer retention and client success is a plus

Who You Are

Exceptionally detail-oriented: You notice the typo, missing detail, incorrect date, or inconsistent communication before the client does.
Client-obsessed: You understand what exceptional service looks like and hold yourself and others to that standard.
Calm under pressure: Difficult clients and urgent escalations don't throw you off. You listen, assess, communicate, and resolve.
A coach: You don't just point out mistakes — you help people understand what went wrong and how to do better next time.
Quality-driven: You believe excellent service should be consistent, measurable, and repeatable.
Accountable: You follow things through and expect the same from your team.
A problem solver: When you see the same issue happening repeatedly, you look for the underlying cause and fix the process.
Highly organized: You can keep track of multiple clients, issues, priorities, and team members without losing sight of the details.

Cold Caller and Appointment Setter for Restaurant News Interviews

Remote freelance position | $7–$8 USD per hour | 12–15 hours per week to start

Business Debut is looking for an experienced cold caller and appointment setter to contact restaurant owners and schedule interviews with our lead reporter.

Outbound phone calls are the primary responsibility of this role. Previous cold calling or outbound appointment-setting experience is required.

About Business Debut

We’re a business news website based in Atlanta, Georgia. We report on new and upcoming restaurants and share the stories behind the people opening them.

You’ll invite restaurant owners to brief interviews for articles about their businesses. We provide researched leads, a calling system, a CRM, and a call guide.

What you’ll do

- Make outbound calls to restaurant owners and introduce Business Debut.
- Explain the interview opportunity and schedule appointments with our reporter.
- Handle common questions and hesitation in a friendly, conversational way.
- Follow up consistently with owners who haven’t responded or need another time.
- Record call outcomes, appointment details, and follow-up notes in our CRM.
- Use email to support outreach and scheduling when appropriate.
- Help reschedule missed appointments.

Your main goal is to turn researched leads into scheduled interviews that owners attend.

Who we’re looking for

You should have:

- Previous experience making cold calls and booking appointments.
- Strong spoken English and clear written communication.
- Confidence speaking with U.S. business owners by phone.
- The ability to listen, respond naturally, and keep a conversation moving toward an appointment.
- Persistence with follow-up and professionalism when someone declines.
- Good organization and accurate CRM notes.
- A reliable internet connection, a suitable headset, and a quiet calling environment.
- Availability during hours that overlap with U.S. Eastern business hours.

We’re especially interested in freelancers based in Latin America, including Mexico, Colombia, and other countries with compatible working hours.

Schedule and compensation

- Starting rate: $7–$8 USD per hour, depending on experience.
- Starting schedule: Approximately 12–15 hours per week, spread across weekdays.
- Trial: Paid onboarding and a trial period to assess fit.
- Potential growth: Hours may increase as the role develops and results support it.

We’ll provide training on Business Debut, our interview process, and our tools. You should already be comfortable making outbound calls.

How to apply

Please include:

1. A brief description of your cold calling and appointment-setting experience, including who you called and what you were booking.
2. An example of your results, such as calls made, appointments booked, or appointment attendance rates. Estimates are fine if clearly identified.
3. Your hourly rate, location, time zone, and weekday availability.
4. The calling systems and CRMs you’ve used.
5. Your response to this situation: A restaurant owner says, “We’re not opening for another three months. Call me later.” How would you respond?

I’m building Front Cabin Club, a premium travel membership. Our main goal is to get clients business and first class tickets for much less than the cash price.

I’m looking for an experienced award flight / premium travel expert to help us figure out the best ways to do that, and then help run it.
Important: Ways must be reliable and within airline rules. These are paying members, so tickets can’t get cancelled. We would love to have a quick chat with you if you are able to help us out.

Tired of writing emails for software, insurance or yet another online store? This one is different.

Elmár Sailing organises 1-week small-group sailing trips: guests live and travel on a sailing yacht for a week in places like Ibiza, Sicily, Croatia and the Canary Islands. We have been running these trips since 2018, and more than 800 people have sailed with us, most of them coming solo. Your emails will sell turquoise bays, sunsets on deck and a week that people remember for years.

We are looking for an Email Marketing Specialist to own our email marketing day to day, working directly with our Marketing Director.

WHY YOU MIGHT LIKE WORKING WITH US
- A niche with real stories, real places and real people behind every email
- A small team where you work directly with the Marketing Director, not through layers of managers
- We treat the people we work with as part of the team, whether they are full-time, part-time or freelance
- Respect, clear communication and a calm, friendly working atmosphere
- If you value good working relationships as much as good results, you will fit in well

THE ROLE
Part-time, remote, flexible hours. 4-5 hours per week.
This is a hands-on specialist role, not a manager or director position. You will do the work yourself, with clear direction and fast feedback from the Marketing Director.

WHAT YOU WILL DO
- Build and run the email content plan for our campaigns (we send several times a week)
- Write the emails: subject lines, copy, structure and calls to action, in our brand voice
- Design and lay out emails in HTML and schedule them
- Look after deliverability: inbox placement, list hygiene, segmentation, healthy open and click rates
- Track results every month and turn them into concrete changes for the next emails

WHO WE ARE LOOKING FOR
- Proven experience in email marketing, with real campaigns and results you can show us
- Excellent written English (most of our audience is European, and English is our working language)
- Solid technical understanding of deliverability (SPF, DKIM, DMARC, sender reputation, segmentation)
- Comfortable editing HTML email templates
- Result-driven: you look at the numbers, form a hypothesis, test it, and learn something about the audience every month. We are not looking for someone who just fills in a content calendar.
- Experience with a CRM-based email tool (we use NetHunt CRM) is a big plus. Experience in travel, hospitality or experience-based products is a plus.
- People who live in the European time zone only!

WHAT WE OFFER
- Long-term collaboration with a small, fast-moving team
- Flexible schedule, fully remote
- [Rate / budget range]
- Performance bonuses for exceptional results

HOW TO APPLY
Start your proposal with the word "yacht" so we know you read this post. Then tell us:
1. One email campaign you improved, what you changed, and the result in numbers
2. Which email tools and CRMs you have used
3. How many hours per week you can commit

Generic proposals will not be reviewed. We accept applications only here.

We are a group travel company that has been connecting, inspiring, and empowering women of color through travel. We organize group trips to destinations like Ethiopia, Greece, and the French Riviera. Every traveler should feel welcomed and cared for from the moment she reaches out.

We’re looking for a warm, organized, and dependable Customer Service Representative to be one of the first voices our travelers hear.

What you’ll do:

Respond to traveler inquiries by email
Answer questions about trips, itineraries, payment plans, and what’s included
Support travelers through booking, pre-trip preparation, and post-trip follow-up
Handle concerns and complaints with patience and professionalism
Keep clear records of traveler conversations and bookings
Help new travelers feel like part of the sisterhood

What we’re looking for:

2+ years of customer service experience (travel or hospitality is a big plus)
Excellent written and spoken English, with a friendly, polished tone
Strong attention to detail and organization especially with payments and traveler information
Comfort with email, CRM, or helpdesk tools
Reliable availability during US Eastern Time business hours
A genuine love of travel and of helping people

Details:

Location: Remote, US-based applicants only
Hours: 30 hours/week
Duration: Ongoing, with potential for long-term work

To apply, please:

Tell us briefly why this role appeals to you.

We’re looking for an organized, dependable **Remote Client Leisure Coordinator** to assist with client communication, travel research, reservations, and leisure planning support.

You’ll help gather client preferences, research suitable options, organize booking details, and keep plans accurate as they come together. Depending on the request, this may include accommodations, activities, transportation, dining, and itinerary-related arrangements.

Responsibilities:

- Communicate with clients about dates, preferences, and requests
- Research leisure, accommodation, and activity options
- Assist with reservations and confirmations
- Organize transportation and scheduling details
- Provide updates and follow up on pending items
- Help manage routine changes or special requests
- Maintain accurate client and planning information

Ideal Candidate:

We’re looking for someone who is:

- Organized and detail-oriented
- Professional in client communication
- Reliable with follow-through
- Comfortable researching options online
- Able to manage multiple requests
- Familiar with email and web-based tools
- Comfortable working independently
- Willing to learn new systems and processes

Experience in customer service, hospitality, reservations, scheduling, administration, or travel planning is helpful, but not required.

Training and guidance will be provided for the tools and processes used.

To Apply:

Please send a brief introduction highlighting any experience you have with customer service, reservations, travel planning, research, scheduling, or client coordination and why this project interests you.

We’re looking for someone who is responsive, dependable, and comfortable helping clients keep their leisure plans organized.