Customer Service Freelance Jobs

SettleLiving.com has 2 great full-time opportunities, our company has been growing 2X every year for the last 8 years, our team is growing fast, (Last year we had a team of 10, now there are 20 of us) you will be part of the starting team. The position is full-time and will add on more responsibilities. We are looking for one person to work from 10 am to 4 pm EST (NYC time) and second person to work from 4:00 pm to 10 pm EST.

Our company works with landlords in New York City to lease 4 bedroom apartments, we furnish the apartments and rent them to qualified young professionals on flexible sub-lease terms. Your job is to help respond to incoming messages from leads in various real estate platforms (Spareroom.com, Roomiapp.com, Roomies.com, etc).

Our perfect leads are young men or women who are moving to New York seeking to find an apartment that already comes with furniture and roommates. Our ideal prospects either have monthly income, have family who help pay for their living expenses or prospects have 25k savings. The bedrooms are rented to only one person (no couples) and have no pets.

You duties will include the following:

- Pre-qualify prospects before scheduling them to see apartments in person. Need to find out if prospects have either a good job, have support from family, university / sponsor support or large savings in the bank.
- Inspecting prospect financial documents and prospect follow up including but not limited to entering prospect information into our CRM systems and expediting approval process preparation
- Scheduling appointments for the prospects to see apartments, messaging current residents who are moving out, find out current resident’s work schedule and connect prospect to current resident so they can see apartment
- Once a prospect is qualified we can then conduct video chats and send contracts.
- Answer all incoming messages / calls with Openphone.co, conduct outgoing sales messages / calls with Openphone.co.
- Oversee accuracy of prospect information in Airtable and Openphone.co
- Coordinating with platform managers who manage airbnb and other real estate platforms, to make sure they listing accurate advertisements and accurate calendar of availability.
- Coordinating with Customer service team if residents reach out with issues in the apartment


Work hours expectations:

- Looking for someone available 6 days a week (7 hours per day) and can work New York City hours (Eastern Time Zone) Ideally 10:00 am to 4:00 pm EST or 4:00 pm to 10:00 pm EST.
- Busiest time (EST / New York time) between 10 am to 1 pm, 5 pm to 8 pm
- Busiest days are Thursday, Friday, Saturday and Monday.
- Busiest days of the month from 20th to 3rd. 50% of sales in last 7 days of month

Requirements:

- Advanced level of English (oral and written)
- Ability to handle stressful situations appropriately
- Goal oriented mindset, you should set out concrete, time-specific goals, provide resources, and regularly touch base to evaluate progress
- Proactive not reactive, if you identify an issue within our sales process or sales team, such as a sales rep not hitting monthly sales targets or there is an issue in our data, you should put in place concrete steps to make sure this is resolved
- Switch gears quickly and take charge of the situations, nothing ever stays constant, some months the volume of leads could drop, but we need to be able to rent every single room with qualified residents or else we lose thousands
- Data is king, understand sales pipelines, sources of lead generation, close rates, and trends
- Recognize and alert management of trends in customer calls and messages
- Ability and determination to persevere, endure, struggle, fail, get back up, and hit long-term goals
- Achieve company objectives through effective planning, setting quota, analyzing performance data, and projecting future performance
- Must have a quiet space to work, free from distractions, a reliable computer / smartphone and quick internet connection.
- Manage (management start 3 - 6 months later) sales team performance, must have good analytical and communication skills, provide input to the team, communicate areas of responsibility clearly and hold people accountable. Communicate a vision, and really understand what's going to motivate everyone. Deeply understand our company’s offerings and coach team members to connect our services to customers needs.

SettleLiving Vision:

Create affordable housing and financial stability for new workers and students by helping big cities professionalize shared housing.

SettleLiving Mission:

SettleLiving mission is to accelerate big cities' transition to professional shared housing. SettleLiving believes the private sector can create cost-effective affordable housing without public subsidy, using the “assisted model”, a self organizing community as an operational model. SettleLiving will be the most lean and efficient co-living operator.

Skills: Customer Service, Online Chat Support, Sales, airbnb

The company has developed a leading cloud service used by companies all over the world. They now need to strengthen their first line support.
This position involves work Monday to Friday during European office hours, 8 am - 4.30 pm (GMT).

Qualifications:
- At least 18 years old.
- Solid customer support skills.
- Excellent verbal presentation and communication techniques in clear English language with no accent.
- Computer experienced and internet-savvy.
- Excellent customer assistance and problem solving skills.

Your role:
You will be responsible for answering questions related to the company's cloud service. The work will consist of handling 1st line support questions. For 2nd and 3rd line support questions the staff at the head office will step in.
Basically, you will help existing customers with their questions and follow up leads who have contacted the company.
Customer contacts will take place through different channels: email, web chat and phone (VoIP).
You will work with English speaking customers.

Your privileges:
- Competitive salary package .
- Career development and training – We provide product knowledge training to enhance your skills.

Skills: Phone Support, Technical Support, Online Chat Support, Customer Support, Email Support, Customer Service, English

Office Assistant (Fluent in Arabic and English)
English Version:
We are seeking an experienced Office Assistant to join our team in a remote, full-time position. This is a unique opportunity to work in a dynamic and rewarding environment with long-term growth potential.
Responsibilities:
1. Translating written documents and meetings between English and Arabic.
2. Conducting research and assisting with administrative and clerical tasks.
3. Scheduling appointments and managing tasks efficiently.
4. Communicating with clients, explaining services, and addressing inquiries.
5. Responding promptly to client questions and concerns.
Requirements:
1. Fluency in both Arabic and English is mandatory.
2. Ability to work based on the Riyadh, Saudi Arabia timezone (either currently in the timezone or willing to adjust).
3. Treat this position as a primary, full-time job, with full dedication and focus.
4. Willingness to work up to 12 hours per day, depending on workload.
5. A committed, detail-oriented, and passionate individual who values long-term collaboration.

Additional Information:
• We are specifically looking for experienced candidates who can demonstrate proficiency in their skills.
• Applicants should clearly state the following in their application:
• Current place of residence.
• Primary language and any other languages they are fluent in (both spoken and written). Only list languages in which you have full proficiency; do not include weak skills.
• Work experience relevant to the role.
This project starts with a three-month contract and can transition into a permanent position. We value hard work and dedication and reward exceptional performance with generous bonuses.

If you believe you meet these qualifications and are ready to grow with us, we look forward to your application.
مساعد مكتبي (يتقن العربية والإنجليزية بطلاقة)
نبحث عن مساعد مكتبي ذو خبرة للانضمام إلى فريقنا في وظيفة عن بُعد وبدوام كامل. هذه فرصة مميزة للعمل في بيئة ديناميكية ومثمرة مع إمكانية النمو على المدى الطويل.
المسؤوليات:
1. ترجمة المستندات والاجتماعات بين الإنجليزية والعربية.
2. إجراء الأبحاث وتقديم المساعدة المكتبية والإدارية.
3. جدولة المواعيد وإدارة المهام بكفاءة.
4. التواصل مع العملاء، شرح الخدمات، والتعامل مع استفساراتهم.
5. الرد السريع على تساؤلات واستفسارات العملاء.
المتطلبات:
1. إتقان اللغة العربية والإنجليزية بطلاقة شرط أساسي.
2. القدرة على العمل وفق توقيت مدينة الرياض، السعودية (سواء كنت مقيمًا فيه أو قادرًا على التكيف معه).
3. التعامل مع الوظيفة كـوظيفة أساسية وبدوام كامل مع الالتزام الكامل والجدية.
4. الاستعداد للعمل حتى 12 ساعة يوميًا وفق ضغط العمل.
5. الالتزام، الحرص على التفاصيل، والشغف بالعمل، مع تقدير التعاون طويل الأمد
معلومات إضافية:
• نحن نبحث عن أصحاب الخبرات القادرين على إثبات كفاءتهم في المهام المطلوبة.
• نأمل من كل متقدم أن يذكر في طلبه:
• مكان الإقامة الحالي.
• لغته الأساسية واللغات الأخرى التي يتقنها بطلاقة (تحدثًا وكتابة). لا يُحسب إتقان ضعيف للغات.
• خبراته العملية ذات الصلة بالوظيفة.
يبدأ هذا المشروع بعقد لمدة ثلاثة أشهر مع إمكانية التحول إلى وظيفة دائمة. نحن نقدر الالتزام والعمل الجاد، ونكافئ الأداء المتميز بـمكافآت مالية مجزية.

إذا كنت ترى أنك مؤهل لهذه الفرصة، نتطلع لاستقبال طلبك والانضمام إلى فريقنا.

Skills: Arabic, English, Translation, Email Communication, Customer Service, Customer Acquisition, Reply to Customer Enquiries, Customer Care, Communication Skills, Customer Analysis, Customer Discovery, convincing

We have 2 great full-time opportunities, our company has been growing 2X every year for the last 8 years, our team is growing fast, (Last year we had a team of 10, now there are 20 of us) you will be part of the starting team. The position is full-time and will add on more responsibilities. We are looking for one person to work from 10 am to 4 pm EST (NYC time) and second person to work from 4:00 pm to 10 pm EST.

Our company works with landlords in New York City to lease 4 bedroom apartments, we furnish the apartments and rent them to qualified young professionals on flexible sub-lease terms. Your responsibilities will include helping respond to incoming messages and phone calls from current residents. Helping them resolve issues during their stay at our properties.

We are seeking an energetic Support Agent who will join our Support team. What you’ll do:

- Responding to incoming support ticket requests, complaints, and feedback
- Forwarding, assigning, and escalating requests/inquiries to relevant individuals and departments.
- Contacting members (SMS, phone calls and emails) to give them accurate feedback on the progress of their inquiries.
- Collaborate with the Sales team/Success team to handle issues with new & existing members
- Monitoring the customer satisfaction levels & gathering data upon move-out of a member
- Maintaining confidentiality of information
- Providing Excellent Customer service
- Performing other duties as the need arises.
- Coordinating with residents, contractors, vendors, cleaning team, management companies and landlords to ensure the proper resolution of maintenance issues.
- Maintaining database accuracy of available properties, residents move-in / move-out, website listings, move-out photos and delinquencies.
- Conducting payment collections and accounting reconciliation.

Qualifications:

- Fluent speaking & writing English
- Experience in Customer Service at least 1 year
- Experience in Hospitality, Real Estate or Property Management will be considered a plus
- Undergrad College Degree in Business, Communication, PR or related field suggested, or equivalent professional experience.

What you need to be successful:

- Disciplined, Systematic, Self-driven, Dedicated
- Ability to multitask and remain calm under pressure, be prepared to handle emergency situations
- Tech-savvy
- Self-motivated and comfortable working independently
- Customer service or customer relationship experience
- Exceptional verbal and written communication skills
- Ability to show empathy and to recognize clients’ emotions to guide your behavior and make good decisions
- Data is king, understand what items break often, what kind of conflicts occur and why, how we can protect ourselves better, save the company money on maintenance and time on conflict management, create additional content for tenants to avoid future issues, identify source of issues and trends
- Manage maintenance team performance, must have communication skills, provide input to the team, communicate areas of responsibility clearly and hold people accountable.
- Be able to communicate our company's vision (mission statement) to a customer if we run into a tough situation, and really understand what's going to motivate everyone to behave. Deeply understand our company’s offerings and be able to connect to our customers needs.
- Ability and determination to persevere, endure, struggle, fail, get back up, and hit long-term goals
- Patient and diligent; Accuracy, follow up, and follow-through is vital for this role
- Achieve company objectives through effective planning, setting quota, analyzing performance data, and projecting future performance

We will provide training videos, you will use airtable.com for CRM, Google sheets, Openphone for communications and various management portals to submit maintenance tickets.

The type of issues you will face:

- Managing residents expectations / responsibilities
- Lightbulbs and lamp issues
- Smoke and Carbon Monoxide detectors
- Electrical Issues
- Cleaning and Trash
- Theft of Packages
- Broken Appliance, Furniture or Essentials
- Plumbing
- Doors & Keys
- Pest Control
- Move-in / Move-out, connecting roommates for check-in
- Inspection of bedrooms
- Damage charges on move-out
- Heat or Air Conditioner issues
- Water issues
- Leaks
- Roommate conflicts
- Internet issues

SettleLiving Vision:

Create affordable housing and financial stability for new workers and students by helping big cities professionalize shared housing.

SettleLiving Mission:

Settle’s mission is to accelerate big cities' transition to professional shared housing. Settle believes the private sector can create cost-effective affordable housing without public subsidy, using the “assisted model”, a self organizing community as an operational model.

Skills: Customer Service, Customer Support, Phone Support, airbnb, Troubleshooting, Property Management

We are seeking a skilled and detail-oriented E-commerce Purchasing Assistant to support our fast-growing online business. As a Purchasing Assistant, you will be responsible for managing product sourcing. Your primary goal will be to ensure timely and cost-effective procurement of high-quality products.

If you are a reliable and proactive professional who is passionate about e-commerce, we would love to hear from you. This is a great opportunity to join a dynamic team and contribute to the success of our online business.

Job per shift will offer 12-14 hours daily on certain days, and on other days no hours. If you are interested me please contact me!

Thank you.

Skills: Data Entry, Administrative Support, Inventory Management, Microsoft Excel, Customer Service, Purchase Orders, Communications, Dropshipping, Ecommerce

**Join Our Team as a Moving Consultant!**

**About Online Movers & Storage:**
We are a top-rated, family-owned moving company in South Florida, known for reliability, professionalism, and exceptional service. We offer a supportive environment with opportunities for professional growth.

**Position:** Moving Consultant
**Location:** South Florida. remote

**Role Overview:**
As the first point of contact, you'll help clients with their moving needs, provide information on our services, and secure sales that align with our values. Your work will make a real difference by easing the stress of moving.

**Why Join Us?**
- **Growth Opportunities:** We promote from within
- **Impactful Work:** Help reduce clients' moving stress
- **Supportive Team:** Be part of a respectful, family-owned business

**Key Responsibilities:**
- Engage with clients and tailor solutions to their needs
- Accurately estimate costs and ensure profitability
- Deliver persuasive sales presentations
- Negotiate for mutually beneficial outcomes
- Meet and exceed sales targets

**What We’re Looking For:**
- Strong communication skills
- Motivated and goal-oriented
- Positive team player eager to learn and grow

**Join Us and Make a Difference!**

Skills: Sales, Customer Service, Email Communication, Phone Support, Phone Communication, Customer Support, Scheduling

We are seeking a freelance debt collector to assist in recovering a small outstanding membership fee of $1200 USD from a client who has breached their contract. The ideal candidate will have experience in debt recovery, negotiation skills, and the ability to maintain professional and respectful communication while ensuring payment compliance. This is a straightforward, one-time project requiring the freelancer to contact the client through various methods, negotiate payment arrangements, and resolve the matter efficiently. Familiarity with debt collection best practices and tools to manage alternate contact methods is preferred. Our goal is to have the full amount collected no later than December 31, 2024. Interested candidates should submit a proposal highlighting their experience, approach, and fee or commission structure.

Skills: Customer Service, Email Communication, Data Entry, Administrative Support, Interpersonal Skills

Our company is in the beauty industry and is a 24/7 spray tanning studio located in Western Australia. We have four luxury studios that customers access via an app.

We require email and phone support with our customers to help explain and troubleshoot any problems they may have or any questions about our service.

You will be trained and provided full information on our service and details on how to best respond.

There will be additional adhoc tasks and request to help with to maintain email management and expect to respond to customers within 2 hours on email or immediately via phone if an urgent request.

Likely around 20 hours a week required. Checking emails morning and afternoon each day and then actioning emails and calls as they come through. Currently another call centre actions calls in the first instance so will only be redirected to you in the event the first call centre is unable to assist or resolve the issue.

Skills: Online Chat Support, Technical Support, Customer Support, Administrative Support, Email Etiquette, Customer Service, Email Communication, Customer Satisfaction, Microsoft Outlook

Our company is in the beauty industry and is a 24/7 spray tanning studio located in Western Australia. We have four luxury studios that customers access via an app.

We require email and phone support with our customers to help explain and troubleshoot any problems they may have or any questions about our service.

You will be trained and provided full information on our service and details on how to best respond.

There will be additional adhoc tasks and request to help with to maintain email management and expect to respond to customers within 2 hours on email or immediately via phone if an urgent request.

Likely around 20 hours a week required. Checking emails morning and afternoon each day and then actioning emails and calls as they come through. Currently another call centre actions calls in the first instance so will only be redirected to you in the event the first call centre is unable to assist or resolve the issue.

Skills: Online Chat Support, Technical Support, Customer Support, Administrative Support, Email Etiquette, Customer Service, Email Communication, Customer Satisfaction, Microsoft Outlook

We are in need of freelancers to carry out digital customer services for our company.

Skills: English, Data Entry, Administrative Support, Customer Support, Data Analysis, Customer Service

Hello Im attaching a copy of the December newsletter for reference for the January Newsletter

Happy New Year from the 2025 BMC Reunion Committee

Mark your calendars for the 55th Bailey McClelland Reunion that will be held on Friday July 4th- Sunday July 6th

July 4th Reunion BBQ. This event will be held at Chestnut Grove Community Center located in Statesville, NC. Please join us for food, fun, and fellowship as we kick off the 2025 BMC Reunion Please wear a tshirt representing your college or favorite team

July 5th 55th BMC Ball ( Sneaker Edition) at the Charles Mack Citizen Center located in Mooresville, NC. Please dress to impress as we celebrate our 55th Reunion. Sneakers are suggested but not required

July 6th Worship Service at Mt. Vernon AME Zion Church located in Statesville, NC

Reunion Dues are ( The payment info is listed in the Dec newsletter

0-3 years old- Free
4 and up $25 all dues need to be paid by Friday June 27th 2025


Early Bird Special: If you pay your reunion dues by March 31st, your name will be entered into a drawing for free reunion Dues

Hotel Information: Rooms have been booked at the Hilton Garden Inn located in Statesville, NC. Please use the booking information or contact the hotel.
https://www.hilton.com/en/book/reservation/deeplink/?ctyhocn=SVHSRGI&groupCode=BMR&arrivaldate=2025-07-04&departuredate=2025-07-06&cid=OM,WW,HILTONLINK,EN,DirectLink&fromId=HILTONLINKDIRECT.

Please feel to change the wording to make it flow better. I want to keep the newsletter at 1 page

Skills: Email Marketing Strategy, Blog Content, Email Communication, Marketing, Customer Service, Blog Development, Freelance Marketing, Email, Sales, Creative Writing, Writing, Blog, Email Marketing, Blog Commenting, Entrepreneurship

FUNCTIONAL DESCRIPTION OF SERVICES
Consultant will be providing Business Development Representative (BDR) services and responsible for bringing new business opportunities, predominantly through cold email, cold calls, or cold texting.

Skills: Transaction Processing, Relationship Management, Customer Acquisition, Salesforce, Sales, Call Center Management, Cold Calling, Online Chat Support, Customer Service, Telemarketing, Sales Consulting, CRM Software, Communication Skills, Virtual Assistance, Client Management

We are seeking a reliable Dispatcher to join our team for a long-term engagement. The role involves working 6 hours a day, 5 or 6 days a week, primarily through a computer. Candidates must have fluent English communication skills and be comfortable with basic math and spreadsheets. Training will be provided, making this an excellent opportunity to grow within our organization. If you're organized, detail-oriented, and ready for a fulfilling remote position, we want to hear from you!

Skills: Customer Service, Data Entry, Customer Support, Email Communication

We are looking for a highly organized and proactive Virtual Assistant to provide administrative support and customer service. The ideal candidate will assist with managing emails, scheduling appointments, and responding to customer inquiries. Strong communication skills and attention to detail are essential. If you thrive in a fast-paced environment and are dedicated to providing excellent service, we would love to hear from you!

Skills: Customer Service, Customer Support, Email Communication, Administrative Support

I am seeking a professional to assist with crafting a compelling resume, cover letter, and LinkedIn profile tailored for a customer service job. The ideal candidate will have experience in highlighting transferable skills and effectively showcasing skills with limited experience to attract potential employers. Your expertise in career transition strategies and personalized writing will be essential. If you have a knack for creating impactful documents that resonate with hiring managers, I would be extremely grateful to hear from you! Thank you! Kelly Kalish

Skills: Resume, Resume Writing, LinkedIn Development, Cover Letter Writing, Career Coaching

No Agencies, please

Must have experience with Digital Marketing and Sales

Our established marketing company is looking for experienced customer service agents who can handle more advanced customer service calls. Must speak and write perfect English.

Your job is to take care of customers' requests in as few calls as possible.

This is a full-time position and requires total attention. Must be a team player and a quick learner.

You must have:

-Perfect English
-Little to no accent
-Sales Experience is a requirement
-Ability to read and write English
-Ability to follow scripts and templates
-Ability to handle tickets with patience and empathy
-Experience with Digital Marketing

Must be able to work Monday - Friday 8:00 AM - 4:00 PM Pacific Standard Time.
If this sounds like you, please apply. Thanks and have a great day!

Skills: Phone Communication, Salesforce, Digital Marketing, Search Engine Optimization, Sales, Customer Service, Outbound Sales

We are looking for an experienced web developer to help us create custom websites for small businesses, primarily in the service and retail sectors (e.g., hair salons, restaurants, local shops). The goal is to build user-friendly, professional, and visually appealing websites that will help our clients grow their online presence.

Requirements:

Proven experience in creating websites for small businesses or similar projects.
Proficiency in web design, responsive design, and SEO best practices.
Ability to deliver high-quality work on time.
Strong communication skills and attention to detail.
Please send us a message with examples of websites you have previously created. If your work is satisfactory, there will be an opportunity for multiple additional projects, which we can discuss privately.

We are excited to collaborate with talented developers who can meet deadlines and provide excellent customer service!

Project Details:

The initial project involves building a website for a small business.
The successful candidate will have the opportunity to work on more projects in the future.
Looking forward to reviewing your work

Skills: WordPress, Web Development, Web Design, HTML

Responsibilities (Progressive Role):
Initially, the role will focus on booking B2B appointments with prospective clients. Over time, responsibilities will expand, and the freelancer will transition into a broader assistant role with the potential for a permanent position within our team. Key responsibilities include:
• Booking B2B appointments with prospective clients.
• Managing administrative tasks and providing virtual assistance.
• Supporting sales efforts and customer follow-ups.
• Coordinating with the team and maintaining communication records.
• Assisting in lead generation and client outreach.

Requirements:
• Fluency in English (written and spoken).
• Fluency in French (written and spoken) is a BIG plus.
• Strong organizational and multitasking skills.
• Experience in sales or customer service (preferred but not mandatory).
• Familiarity with CRM tools and appointment booking software is a plus.
• Availability during Eastern time zone’s business hours.

Preferred Locations:
• Morocco
• Haiti
• Philippines

What We Offer:
• Competitive hourly rate or project-based compensation.
• Opportunity to grow into a permanent sales/assistant role.
• Training and resources to excel in your role.

Skills: Telemarketing, Data Entry, Customer Service, Cold Calling, Email Communication, Sales, Zendesk, Relationship Management, Phone Communication, Google Sheets, Cultural Adaptation, Google Docs, Office Administration, Phone Support

EPIC Translations provides language services, including virtual remote interpreting to clients across the country.

I'm reaching out to see if you currently and actively provide virtual remote interpreting (VRI) for Spanish via Zoom or Google Meets (or another similar app).

If you currently and actively provide virtual remote interpreting (VRI) then I'd like to learn more about you.

Thank you

Skills: Live Interpretation, Mexican Spanish Dialect, Communications, Language Interpretation, Customer Service, Virtual Remote Interpreting, Remote Interpretation Service, Medical Interpretation, Legal Interpretation

We are seeking a motivated and experienced Club Manager to oversee operations at our upscale lounge in Los Angeles, California. The ideal candidate will be responsible for managing staff, ensuring excellent customer service, and driving business growth. As this position is remote, applicants must be ready to work LA California time. Strong leadership skills and a passion and experience for the hospitality industry are essential. Join us to create an exceptional experience for our guests!

Skills: Data Entry, Customer Service, Administrative Support, Communications, Leadership Skills, Inventory Management

Create a logo of the word engage+ that is similar in style to the attached logo/word.

Skills: Customer Service, Sales, Customer Support

Are you struggling to find a remote job that fits your skills and lifestyle? I am looking for a professional who can assist me in my job search by providing targeted strategies, optimizing my resume, and identifying suitable opportunities in the remote job market. Your expertise in remote work dynamics and application processes will be crucial. If you have a proven track record in job placement or career counseling, let's connect and create a plan that will elevate my job search!

Skills: Data Entry, Virtual Assistance, Customer Service, Communications, Critical Thinking Skills, Brand Management

About Us:
GeoCampus is a patented geofencing solution that creates secure, distraction-free digital environments in schools by filtering content based on location. It allows only educational resources on devices within campus boundaries and includes features like exam mode, emergency alerts, and device analytics. GeoCampus also offers the GeoLock app, enabling parents to monitor and set digital boundaries for their children’s devices.

Role Overview:
We are seeking a proactive and experienced Project Manager to oversee our GeoCampus and GeoLock programs. This role involves managing all school and parent connections within the GeoCampus and GeoLock ecosystem, coordinating with school administrators, IT teams, and district decision-makers to ensure successful implementation and ongoing support of our technology solutions. The Project Manager will manage client relationships, timelines, and deliverables to ensure smooth project execution and high client satisfaction. This is a remote, freelance position through Upwork.

Key Responsibilities:
•Project Coordination: Oversee and manage the end-to-end implementation of GeoCampus and GeoLock programs in schools, ensuring projects stay on schedule and meet defined goals.
•Client Engagement: Serve as the primary point of contact for school administrators and IT departments, maintaining clear and proactive communication.
•Parent & School Ecosystem Management: Handle all connections with schools and parents to optimize GeoLock and GeoCampus interactions.
•Solution Customization: Work with the GeoCampus team to adapt solutions to the unique needs of each educational institution.
•Training & Support: Provide training sessions and technical support to school staff, ensuring they understand and utilize GeoCampus and GeoLock features effectively.
•Documentation & Reporting: Maintain detailed project records, prepare regular progress reports, and share feedback to drive continuous improvement.
•Issue Resolution: Proactively identify potential challenges, troubleshoot issues, and implement solutions to ensure client satisfaction.


Required Skills & Qualifications:
•Project Management Experience: Proven experience managing projects, preferably within the education or technology sectors.
•Excellent Communication Skills: Strong verbal and written communication skills, capable of explaining complex concepts clearly and building rapport with clients.
•Technical Proficiency: Familiarity with technology solutions and ability to understand and convey tech concepts effectively.
•Organizational Skills: Highly organized with strong attention to detail and the ability to manage multiple projects concurrently.
•Client-Focused: Demonstrated ability to provide exceptional client service and maintain long-term client relationships.
•Adaptability: Flexible and able to work with diverse teams and adapt to different client needs and time zones.
•Fluent in English: Essential for communication with clients and team members.

Preferred Qualifications:
•Educational Project Management Experience: Experience working on technology projects within educational institutions.
•Remote Work Experience: Familiarity with Upwork and managing remote projects.
•Additional Languages: Proficiency in other languages is a plus.

How to Apply:
Submit your resume, cover letter, and relevant references through Upwork. Please include a brief statement on why this role excites you and how you see yourself driving the positive change GeoCampus and GeoLock are bringing to schools and families. Please also provide a 60-second video introducing yourself and highlighting why you're a strong fit for this position.

Skills: Communications, Relationship Management, Scheduling, Data Analysis, Project Management, Engagement Skills, Customer Service

We are looking to hire client care coordinator, recruiter and client outreach specialist for Home Care Company. You will be working virtually with the office staff. We will provide all the training you need. We require that you be fluent in speaking, reading and writing English. Fast internet access is also required to remote in.

Client Care Coordinator Position:
Responsibilities include but are not limited to the following:
1. Learn office procedures and contribute towards workflow efficiencies
2. Ensure scheduling, client care coordination, and related tasks are done properly in a timely manner (Create and update schedules real-time in the company software)
3. Maintaining patient confidentiality and quality care
4. Excellent Customer service mindset with great phone etiquette
5. Clear and prompt communication with all internal staff, clients, family, and any third parties
6. Recruiting caregivers
7. Maintain and regularly update records and information on the company software
8. Create and submit relevant reports to the supervisor/management
9. Be available on-call/weekends
10. Other duties as may be specified by the management

Skills Required
• Excellent Interpersonal skills, phone skills, customer service, and listening skills,
• Can Do Positive Attitude,
• Team Player with Solution Thinking Problem Solving Mindset,
• Attention to detail and high level of accuracy
• Efficient time management and organizational skills in a fast-paced environment
• Intermediate proficiency in MS Office (word and excel), Internet
• Bilingual Ability is an asset
• Medicaid, Home Care, or other health management environment experience is a Plus.

The pay range is $ 3.00 - $5.00 per hour

Skills: Customer Service, technology savvy, Healthcare

I am looking for someone who can do below configuration with example and demo me.

Dynamics 365 Customer Service Workspace App Configurations:

1. Agent experience templates
2. Session Templates
3. Application Tab Templates

Skills: Microsoft Dynamics CRM, Incident Management, Microsoft Dynamics 365, Microsoft Dynamics Development

We are seeking a highly motivated and skilled Call Center Representative to join our team. The ideal candidate will have a strong background in customer service and excellent communication skills. You will be responsible for handling customer inquiries, resolving issues, and providing a positive experience. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!

Skills: Cold Calling, Scheduling, Customer Service, Phone Communication, Telemarketing

Job Title: CRM/Backoffice Administrator Executive
Job Type: Full-time

Job Description:
We are seeking a highly organized and detail-driven CRM/Backoffice Administrator Executive to take on a range of responsibilities in CRM management, backoffice operations, and administrative support across multiple departments. In this role, you will be responsible for managing customer data, assisting with account management, and performing various operational tasks to ensure seamless business functions.

Key Responsibilities:

CRM & Account Management:

Administer and maintain the CRM system, ensuring accurate and up-to-date customer profiles and records.
Create and manage IB (Introducing Broker) accounts in CRM systems.
Reassign sales leads to the appropriate team members to ensure timely follow-up and conversion.
Reassign affiliate accounts from affiliate managers as needed to optimize affiliate program performance.
Reset passwords for client accounts and assist with account recovery processes.
Change KYC (Know Your Customer) status for clients based on completed verification processes.
Process bonus credits to client accounts in accordance with company policies.
Manage other system connections like VOIPs and other communication platforms.
Manage connections to Payment Service Providers (PSPs) to ensure smooth transactions and account management.
Reassign Thabiso’s clients as per internal reallocation requirements.
Handle and resolve VOISO-related issues, such as Dimakatso’s account problems.
Operational Support:

Manage DNS issues to ensure uninterrupted system access and support.
Oversee the WhatsApp Business account verification process with Azlan for smooth communication with clients.
Manage the creation of new MT5 (MetaTrader 5) accounts for Forezon clients and convert them into PAMM accounts as required.
Data Management & Reporting:

Assist in the generation of CRM reports for the management team, providing actionable insights into customer activities, sales progress, and affiliate performance.
Maintain accurate records across various internal systems, ensuring data consistency and integrity.
Provide regular updates to teams regarding the status of various client accounts and internal requests.
Backoffice Administration:

Provide general backoffice support to the sales, marketing, and customer service teams.
Troubleshoot CRM system issues and assist with system updates and integrations.
Assist with onboarding and training staff on CRM usage and best practices.
Perform routine administrative duties, ensuring smooth office operations.
Skills and Qualifications:

Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent work experience).
Proven experience in CRM administration (preferably with platforms like Salesforce, HubSpot, or Microsoft Dynamics).
Strong understanding of CRM systems, data entry, and backoffice support processes.
Previous experience handling IB account creation, lead management, and affiliate account reassignments.
Familiarity with KYC processes, bonus crediting, and managing accounts in financial platforms (e.g., VOISO, Perfect Money).
Experience managing system connections like VOIPs and Payment Service Provider integrations.
Excellent problem-solving and troubleshooting skills, particularly with technical issues (e.g., DNS problems, account issues).
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
Excellent communication skills and the ability to collaborate effectively with multiple departments.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Why Join Us?

Competitive salary and benefits.
Opportunity to work in a fast-growing and innovative company.
Collaborative and supportive team environment.
Career development opportunities and training.

Skills: Administrative Support, Customer Relationship Management, Email Communication, Customer Service, Executive Support, CRM Software, System Configuration

Hey there!

Are you a highly organized go-getter? Are you a resourceful, fun, creative, team player who's interested in being part of a growing company?

Please only apply if this sounds like YOU:⁣
⁣ ⁣
*You have prior experience (3 yrs min.) as an Executive Assistant⁣
*Friends and coworkers would describe you as dependable, resourceful, SUPER organized, driven and the ultimate team player⁣. You are SUPER detail oriented and care.
*To-do lists, spreadsheets, and calendar maintenance are your JAM and you thrive on keeping yourself and others organized and ‘on track’⁣
*You move quickly, are fantastic with follow-up and always go the extra mile ⁣⁣
*You can project manage like a boss and enjoy the fast pace of a growing start-up⁣
*You have a genuine love of personal growth, connection, and community⁣
⁣
If that’s you we are describing, then you’ll fit right in! ⁣
⁣
Our business helps others' businesses grow their client and referral relationships consistently. We help our clients look really, really good to their clients and colleagues.

Here's the different you're going to make:
You will help a business scale and grow, while assisting in putting necessary systems in place to do that. So bringing strong organizational and communication skills to the table is a must.

This is a position that could easily grow to a more executive level, for the right individual.

We are looking for an individual who LOVES working behind the scenes, supporting, organizing and someone who is:

1. Reliable & resourceful/creative thinker
1. Self starter/highly motivated
1. Can work with little to no supervision & can take direction well.
1. Thoughtful: someone who is good at anticipating needs & jumps in without my asking every time. I need help taking things off my plate, not creating more work.
1. Working knowledge of Active Campaign & social media scheduling on Zoho
1. Working knowledge of Magento for product/order updates.

1. Highly organized with GREAT follow up AND follow through. *this also includes having GREAT communication skills, written and verbal and GREAT response times.
1. Answering phones occasionally.
1. Great customer service skills with excellent communication & writing skills.
1. Fast learner who thrives in a fast paced environment.
1. Extremely detail oriented
1. Must have iMessage
1. Takes personal responsibility for their work and understands that they are part of a bigger wheel. And with this can take critiquing without taking things personally. You need to be okay working with a boss who’s very direct.
1. Manages their time well.
1. Familiarity and some experience with sales and marketing a strong plus!

You will be responsible for:

*scheduling social media & occasional newsletters,
*communicating with clients via email and phone,
*CRM management, client file/project management,
*research and keeping us organized :-).
*project calendar management,
*light bookkeeping for client profiles (not the company), and
*inventory management.

You will also be responsible for
*ordering supplies etc and maintaining great relationships with our vendors.
*coordinating shipping and arrival dates as well, tracking packages ensuring their arrival - correcting any problems along the way so they arrive in a timely manner.

You must have great people skills as you will be interacting with other team members. We have a great team and intend on keeping it that way. * all tasks must be completed with the highest accuracy and attention to detail the first time around.

* starting at 5-10+ hours a week with room for growth. Please note that we always start our team members off slow and grow from there.
*if hired, you will be signing an NDA, so please be comfortable with that.

We really are looking for a long term team player who will grow with us. *To be considered you must have a complete UpWork profile along with a photograph and submit a cover letter outlining why you would be the perfect addition to our team. Please keep in mind that although there are several tasks that can be done off hours, you must have consistent availability during normal business hours, PST M-F.

Skills: Customer Service, Administrative Support, Email Marketing, Research & Strategy, Communications, Critical Thinking Skills, Decision Making, Data Entry

About Us:
HomeRoots is a dynamic and innovative B2B e-Commerce company, located in the US, using cutting-edge technology solutions. We are seeking a highly motivated and customer-centric Support Team Member to join our team and contribute to our mission of delivering outstanding service to our clients.

Key Responsibilities:
- Provide outstanding customer support by responding to inquiries, resolving issues, and addressing customer concerns via various communication channels (phone, email, chat, etc.).
- Utilize technical software and tools to assist customers with troubleshooting and problem-solving. Experience with Hubspot is a plus.
- Prioritize customer satisfaction as the top priority in all interactions and consistently strive to exceed customer expectations.
- Collaborate effectively with the support team and management to ensure the timely resolution of customer issues.
- Continuously learn about our products, services, and industry trends to provide accurate information and guidance to customers.
- Assist in creating and maintaining knowledge base articles, FAQs, and support documentation.
Act as a liaison between customers and our product development team, providing valuable feedback and insights for product improvements.
- Identify opportunities to streamline processes and improve the overall customer support experience.
- Handle escalated customer issues with professionalism and empathy, finding effective resolutions while maintaining a positive customer experience.

Qualifications:
- Previous experience in a customer-facing role.
- Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
- English as mother language
- Proficiency in using technical software and tools.
- Quick learner who can adapt to new technologies and processes.
- Strong problem-solving skills and the ability to think on your feet.

Skills: Customer Service, Email Support, Online Chat Support, Customer Support, Phone Support, Email Communication, Order Tracking

Hello,
I’m looking for a reliable and trustworthy immigration consultant who can assist in facilitating a smooth transition for an individual travelling from Armenia to Luxembourg. The consultant should be experienced in handling all aspects of visa, passport, flight bookings, and other necessary documentation, ensuring that the entire process is legal and transparent.

Key Responsibilities:
• Assist in acquiring a Luxembourg tourist, work, or residence visa from Armenia.
• Help with the documentation process, including visa forms, passport verification, and any legal requirements.
• Arrange flight bookings and ensure that the travel dates are aligned with the visa approval.
• Provide detailed guidance on the entire process, answering any questions or concerns during the process.
• Provide a transparent breakdown of costs involved for the entire process, keeping the budget in mind.

Skills & Requirements:
• Proven experience in immigration consultancy for Schengen visas (preferably Luxembourg).
• In-depth knowledge of visa processes, documentation, and legal requirements for travel from Armenia to Luxembourg.
• Excellent communication and customer service skills.
• Ability to provide reliable and cost-effective solutions for visa and travel arrangements.
• Strong portfolio and previous success stories with clients who’ve successfully migrated to Luxembourg.

Budget:
• We are looking for a consultant who can complete this work in a budget of $9,430.07 - $14,145.11, though we are open to discussions based on the scope of services provided.

How to Apply:
Please send me your portfolio or any relevant case studies of successful visa cases you have handled. We will schedule a call to discuss the details and further steps.

Important Notes:
• Only genuine and trustworthy agents with a proven track record should apply.
• The consultant must be transparent about all fees and charges involved.
• Clear communication is key, so please be prompt in answering any queries related to the process.

Looking forward to hearing from you!

Skills: Immigration Law, Work Visa, Legal, H-1B Visa, Immigration Document Translation, Green Card, Employer-Sponsored Visa