Enhanced Customer Service Projects

Necesito externalizar mi canal de WhatsApp para que los mensajes de mis clientes se atiendan en tiempo real y, cuando corresponda, se finalicen las ventas dentro de la misma conversación.

El trabajo consiste en:
• Responder consultas de atención al cliente con un tono cercano y profesional.
• Detectar oportunidades de compra y guiar al usuario hasta el cierre de la venta.

Trabajarás en un horario específico (lo definiremos juntos según la zona horaria y el flujo de mensajes) y utilizarás WhatsApp Business/Web para mantener el historial y las etiquetas que ya tenemos creadas. Valoro la rapidez de respuesta, la ortografía impecable en español y la capacidad para manejar varias conversaciones a la vez sin perder calidez.

Al final de cada jornada necesito un breve reporte con los tickets atendidos y las ventas cerradas para medir conversión. Si tienes experiencia previa en soporte por WhatsApp o chat en vivo, cuéntame qué métricas manejabas y qué resultados lograste.

Empiezo tan pronto encuentre a la persona adecuada, así que déjame saber tu disponibilidad y ¡hablemos!

Skills: Sales, Customer Support, Customer Service, Customer Retention, Customer Experience, Lead Generation

I need a Virtual Assistant that can call my clients and schedule appointments. I need daytime USA hours and CRM utilization. We have fun while we work, bonuses for excellent perfomance.

We are a fast-growing ecommerce brand seeking an experienced Customer Support Team Lead / Manager to oversee our existing VA customer support team. We already have multiple VAs handling customer emails and support, along with a large number of SOPs, processes, trackers, and systems already created. We are not looking for another basic customer support VA. We are looking for someone who can take ownership of day-to-day support operations, manage the team, implement SOPs properly, and ensure processes are followed consistently without the owner needing to manage each VA individually.

I am looking for a hybrid professional to join our team and grow with us!

We are an online coaching business based on Instagram and we help everyday people fix their habits in order to lose weight, be healthier, gain ,muscle - or whatever their goal is!

I am looking for someone who can:
- DM appointment setter (chase leads via story likes, polls, follows etc and lock in discovery calls)
- VA tasks (editing content, newsletters, email marketing campaigns, e-book production etc)
- Marketing + Content plans

AND MORE.

This is such a good opportunity to find a role that you can grow in as we step into this new phase of business. I want someone who is NO BS, relaxed but professional, tells it how it is, is confident and can act independently where required. You will be a part of the team on an ongoing basis - hours are TBC but there is room for growth into a full time role for the right fit.

The right person will understand that our clients and leads aren’t numbers on a spreadsheet—they’re real women who may feel nervous, overwhelmed or unsure whether they’re ready to ask for support. You’ll be warm and encouraging, but also confident enough to lead the conversation, follow up consistently and help people take the next step without sounding pushy, robotic or like a sleazy internet salesperson.

You’ll be a great fit if you:

Have exceptional written communication and can quickly learn the brand voice: honest, down-to-earth, supportive, cheeky and direct - always with a sprinkle of humour

Are naturally organized and don’t need to be chased to chase other people

Can build genuine rapport through DMs and make people feel comfortable enough to be vulnerable

Understand the difference between being persistent and being pushy

Notice when something has been missed and take initiative to fix it

Are comfortable working with systems, spreadsheets, CRMs, forms and appointment-booking software

Can keep accurate notes, follow processes and protect confidential client information

Care about women’s health, nutrition, training and helping people feel more capable - not smaller, guiltier or more ashamed

Are reliable, emotionally intelligent and able to communicate clearly when you need support

You don’t need to be a nutrition expert or a hardcore salesperson. We care far more about your ability to connect with people, stay on top of the details and represent our brand with warmth and integrity. We can teach you our systems and services; we can’t teach you to give a shit.

If you’re the kind of person who loves a tidy inbox, follows through on what they say they’ll do and can turn a slightly awkward DM into a relaxed, genuine conversation, you might be exactly who we’re looking for.

Join our team as a Tenant Retention and Customer Satisfaction Representative. You'll handle inbound calls, emails, and chats to resolve tenant issues and improve satisfaction. Collaborate with internal teams to address concerns and enhance the tenant experience. This role requires strong communication skills and a proactive approach to problem-solving.

We’re looking for a Customer Success Specialist to join our growing HR tech SaaS company, helping recruitment agencies get the most from our platform.

You’ll be responsible for:

Onboarding and supporting customers

Running product demos and training sessions

Answering customer questions and helping solve issues

Gathering feedback and helping improve the customer experience



Requirements:

Fluent English, written and spoken

Strong communication and customer-facing skills

Comfortable recording videos and leading onboarding sessions

SaaS/customer success experience

Recruitment agency experience strongly preferred

Able to work with significant overlap with European working hours

Proactive, organised and comfortable working remotely



To apply: Please include your CV and a brief note about your relevant experience, desired pay and if possible a short intro video!

We sell premium home and commercial décor products — designed to look exceptional and last indefinitely. Our products serve outdoor, indoor, commercial, and residential spaces, and every order is handled in-house from manufacturing through delivery. We're a small, focused team, and we take that responsibility seriously.

We're looking for a Customer Service & Sales Agent to be the first point of contact for our customers — primarily via email and live chat, with occasional calls as the business grows. Our customers have spent real money on something they care about. Your job isn't just to answer questions; it's to make people feel like they're in good hands.

What You'll Do:
-Handle 20–25 incoming emails per day with clarity and care
-Manage 5–10 live chats per day, keeping conversations moving without rushing customers
-Work within Intercom to track, prioritize, and resolve tickets
-Communicate order timelines, shipping updates, and product information accurately
-Escalate complex issues (refunds, damages, disputes) with full context so nothing gets lost
-Represent the brand in every interaction: informed, warm, and direct

Must-Haves:
-Fluent written English — clear, professional, and natural
-Comfortable working independently across long shifts.
-Genuine attention to detail — customers notice when someone actually read their message
-Reliable — you show up, follow through, and communicate if something comes up.
-Prior experience in customer service, e-commerce, or a similar written-communication role

Nice to Have:
-Familiarity with Intercom or any helpdesk platform
-An eye for tone — knowing when to be efficient and when to slow down and be human

I need a trustworthy person on the ground at Aluru, Dasanapura Hobli, Bangalore – Karnataka 562162 who can act as my authorised representative. Your job is to visit the specified company office, sign for and collect a sealed set of legal documents together with a key, then transport both items safely to an address I will provide outside Karnataka.

The package is ready; all paperwork granting you authority will be emailed in advance. Once collected, keep the documents and key in your personal custody until they reach the final recipient. I will arrange and pre-pay an inter-state courier or, if you prefer to travel in person, reimburse standard travel costs on presentation of receipts.

Deliverables (to close the job):
• Photo proof of pickup showing the sealed envelope and key with the company’s hand-over receipt.
• Tracking receipt or signed acknowledgment from the destination confirming delivery.
• A brief hand-over report (date, time, any observations).

Timelines are tight: collection must happen within one business days of contract award, and delivery should be completed within 24 hours of pickup. Reliability, clear communication via phone or WhatsApp during transit, and a valid government ID are mandatory.

Skills: Logistics, Delivery, Customer Service, Time Management, Contract Management

**Remote · Long-term · U.S. Central Time hours**

LeadCenter.AI is an AI-powered CRM, marketing automation, and operations platform built primarily for financial advisors.

We’re looking for an experienced, hands-on Support & Onboarding Specialist who can become a product expert, troubleshoot customer issues, lead onboarding and training calls, and take ownership of customer requests from first contact through resolution.

You’ll join an existing onboarding and technical team. Your role will be to resolve everyday issues independently, guide customers confidently, and involve developers when an issue requires engineering support.

## What You’ll Do

**Customer support and troubleshooting**

* Respond to customer questions through email, chat, phone, and Zoom.
* Investigate issues by reviewing settings, testing workflows, and reproducing reported behavior.
* Distinguish between configuration issues, training needs, product bugs, and feature requests.
* Resolve issues within your scope and document technical escalations with clear reproduction steps, screenshots, expected behavior, actual behavior, and customer impact.
* Own follow-up through resolution, keeping customers informed and confirming that the solution works.
* Prioritize requests based on urgency and business impact.

**Onboarding and training**

* Lead onboarding calls, product walkthroughs, and customer training sessions.
* Help customers configure users, pipelines, forms, calendars, email/SMS templates, workflows, and reports.
* Manage onboarding checklists, customer dependencies, and follow-ups so implementations move forward.
* Coordinate data migrations with our migration engineers, help customers prepare files, and assist with post-migration validation.
* Help customers adopt the platform in their daily work and identify where additional training is needed.

**Technical setup and documentation**

* Assist with DNS records, email domain authentication, tracking scripts, embedded forms, and calendar integrations.
* Create and improve help articles, short training videos, troubleshooting guides, and internal procedures.
* Identify recurring issues and recommend improvements that reduce support requests.
* Collaborate with our product, engineering, marketing, and customer success teams.

## Who We’re Looking For

You should have:

* Demonstrated experience supporting and onboarding customers for a B2B SaaS platform.
* Hands-on experience with CRM or marketing automation software.
* Strong troubleshooting skills and the ability to investigate before escalating.
* Excellent written and spoken English, including the ability to explain technical concepts clearly to non-technical customers.
* Confidence leading live customer calls and screen-sharing sessions.
* Experience managing multiple support cases and onboarding projects simultaneously.
* Strong documentation, organization, and follow-through.
* The ability to learn a complex product and work independently after onboarding.

This role requires more than answering basic questions or forwarding tickets. You should be comfortable working through unfamiliar problems, setting customer expectations, and taking responsibility for the outcome.

## Helpful Experience

* Salesforce, HubSpot, GoHighLevel, Redtail, Wealthbox, or similar platforms.
* Email/SMS campaigns, workflow automation, landing pages, forms, and scheduling tools.
* CSV/Excel imports, field mapping, and data validation.
* DNS, SPF, DKIM, DMARC, website embeds, and connected email/calendar troubleshooting.
* Supporting financial advisors, RIAs, insurance agencies, or professional services firms.
* Creating help center articles, SOPs, and screen-recorded tutorials.

Software development experience is helpful but not required. Our engineers handle migration scripts and code-level fixes.

## What Success Looks Like

As you become familiar with LeadCenter, you will:

* Resolve routine support requests with minimal supervision.
* Run standard onboarding and training sessions independently.
* Keep customers informed and onboarding tasks moving.
* Give developers complete, actionable information when escalation is necessary.
* Reduce the need for our CEO and CMO to handle everyday customer support.
* Turn recurring questions into reusable documentation and training.

## Working Hours

You must be available **Monday–Friday, 8:00 AM–5:00 PM U.S. Central Time**, with agreed breaks. Your local schedule must adjust when U.S. daylight saving time changes.

Applicants outside the U.S. are welcome. Reliable internet and a professional setup for customer video calls are required.

## Compensation

Hourly or monthly retainer, depending on experience and agreed scope. Please include your desired rate and earliest available start date.

We are looking for a long-term team member, with the opportunity to grow into a leadership role overseeing support and onboarding.

## How to Apply


Please submit a one-minute video introducing yourself and describing your relevant SaaS support and onboarding experience. You may use Loom or a similar tool.

Record yourself on camera, speaking clearly in English. No screen sharing or slides. Keep the video to one minute and ensure the link is accessible.

Freelancer de Captação Externa.
Descrição do trabalho
Buscamos freelancer para realizar captação externa presencial de interessados.
A atividade consiste em abordar pessoas em locais públicos, apresentar de forma breve uma atividade presencial remunerada, identificar quem tem interesse e encaminhar esses contatos para nossa equipe realizar a qualificação e o agendamento.
Principais atividades:
abordar pessoas presencialmente;
apresentar a oportunidade de forma clara e objetiva;
identificar interessados;
registrar nome e WhatsApp dos interessados, com autorização;
encaminhar os contatos para nossa equipe;
auxiliar no agendamento para atendimento presencial;
enviar um relatório simples ao final da ação.
Requisitos:
boa comunicação;
facilidade para falar com pessoas desconhecidas;
pontualidade e responsabilidade;
celular com internet/WhatsApp;
disponibilidade para atividade externa presencial.
Não é necessário ter experiência anterior, embora experiência com vendas, divulgação, eventos, panfletagem ou atendimento ao público seja um diferencial.
Formato: Freelancer presencial
Duração da ação: aproximadamente 4 a 5 horas
Pagamento: R$100 por diária

Skills: Sales, Marketing, Public Relations, Market Research, Customer Service, Sales Promotion, Lead Generation, Event Management

We’re looking for a reliable and friendly Customer Support & Sales Assistant to help manage incoming messages and sales inquiries for our web design services.

We currently offer an affordable, low-ticket SEO service priced at approximately $50–$60. Your primary responsibility will be to respond to potential clients, answer their questions, explain the service clearly, follow up with interested leads, and help turn conversations into sales.

Some clients may also need larger services, including complete websites, landing pages, branding, or custom design work. You will help identify these opportunities, collect the necessary information, and connect them with the appropriate person on our team.

Your responsibilities will include:

* Responding promptly and professionally to incoming messages
* Understanding what each potential client needs
* Explaining our services, pricing, process, and turnaround times
* Following up with interested leads
* Helping close low-ticket service packages
* Identifying opportunities for larger web or design projects
* Keeping track of leads, conversations, and sales
* Communicating relevant project details to the design team

This role includes a base payment plus commission for each sale you close. There is potential for the position and earnings to grow as we expand the service and bring in larger projects.

The ideal candidate:

* Has experience in customer service, appointment setting, or online sales
* Communicates clearly, warmly, and professionally
* Is comfortable following up without being pushy
* Can understand basic web design and digital service terminology
* Is organized and consistent with messages
* Takes initiative and does not let promising leads go cold
* Has strong written English; Spanish is a plus

Experience selling web design or digital marketing services is helpful, but not required. We can provide information about the packages, pricing, process, and common questions.

When applying, please tell us:

1. What experience do you have with customer service or sales?
2. How would you follow up with someone who showed interest but stopped responding?
4. What hours and time zone are you available to work?

We’re looking for someone dependable who can grow with the business and eventually take greater ownership of client communication and sales.

I need help managing my Shopify store, including organizing products, improving store performance, and supporting day-to-day operations. The right freelancer should be comfortable handling product listings, customer inquiries, order tracking, and general store maintenance. Experience with Shopify stores is important, and I’m looking for someone who can communicate clearly and help keep the store running smoothly.

I'm looking for a reliable, detail-oriented virtual assistant to manage the day-to-day operations of my short-term rental listing. This is an ongoing part-time role at roughly 2–3 hours per week total, spread across the week rather than in a single block. You'll handle guest communication, monitor messages, and keep the listing running smoothly.

Responsibilities

Respond to guest inquiries and booking requests promptly (typically within a few hours during agreed coverage windows)
Manage the messaging flow before, during, and after each stay
Coordinate with cleaners and maintenance contacts to schedule turnovers between guests
Monitor the calendar for booking gaps or issues
Handle routine guest questions and troubleshoot minor issues, escalating anything significant to me

Requirements

Prior experience managing Airbnb or short-term rental listings
Excellent written English
Reliable internet and availability to check messages multiple times per day
Comfortable with the Airbnb host platform (and ideally tools like Pricelabs, Hospitable, Guesty, or similar)
Proactive, organized, and able to work independently with minimal oversight
Overlap with US (PST/EST) hours preferred for time-sensitive responses

Nice to have

Experience with other platforms (VRBO, Booking.com)
Basic familiarity with dynamic pricing tools

To apply

In your proposal, please tell me: how many listings you currently manage or have managed, what tools you've used, and how quickly you typically respond to guest messages. Include the word "sunrise" at the top of your reply so I know you've read the full description.

We need a reliable freelancer to help with customer service and sales support for one day. You will handle customer inquiries, assist with order-related questions, and support sales conversations in a friendly and professional manner. This is a short-term, part-time role for someone who can communicate clearly, stay organized, and provide a positive customer experience throughout the day.

What You'll Do
Scout locations — identify businesses, offices, gyms, apartment complexes, break rooms, and other high-foot-traffic spots that fit our vending criteria
Qualify the opportunity — assess foot traffic, decision-maker access, and fit before investing time in a pitch
Pitch and close — present the vending partnership to the business owner or manager and get a signed placement agreement
Collect location and contact info — for every location you scout, gather the business name, address, decision-maker contact info, foot traffic notes, and any other details our intake form requires
Log everything — submit clean, complete lead records whether or not the location gets placed
Follow up — stay on unresolved leads until they're either closed or clearly dead

The intake specialist receives and qualifies potential clients. They work with lawyers and the intake specialist supervisor to schedule meetings, collect records, perform initial intake, and other tasks as needed. Duties include evaluating client inquiries, setting appointments, sending authorizations, maintaining the intake system, and answering calls and emails. Required skills include excellent communication in English both written and verbal, interpersonal skills, attention to detail, and proficiency with Microsoft Office Suite. As this position requires interaction with potential clients must be available to work between 8:00 am and 7:00 pm PST for 8 hours per day. This position is 40 hours a week with mandatory virtual meetings at least 3x per week.

Shopify Ecommerce Manager

We are looking for an experienced **Shopify Ecommerce Manager** to take ownership of the day to day management and growth of our ecommerce business.

This is not a Shopify development position. We need someone who understands ecommerce operations, marketing, analytics, customer retention, paid advertising, and customer experience.

What You'll Be Responsible For

• Manage day to day Shopify ecommerce operations
• Manage products, collections, promotions, discounts, and store updates
• Monitor sales, conversion rate, AOV, CAC, LTV, ROAS, retention, and profitability
• Manage and optimize Klaviyo email and SMS campaigns, flows, and customer segments
• Use Triple Whale and Lifetimely to analyze performance and identify growth opportunities
• Manage and optimize Meta and Google advertising campaigns
• Review advertising attribution and overall marketing performance
• Identify opportunities to increase conversion rates, AOV, and repeat purchases
• Coordinate ecommerce promotions and product launches
• Manage customer support, order issues, refunds, returns, and customer inquiries
• Create regular ecommerce performance reports and recommendations
• Work closely with our marketing and creative team

You Should Have Experience With

• Shopify
• Klaviyo
• Triple Whale
• Lifetimely
• Meta Ads
• Google Ads
• Ecommerce analytics and reporting
• Customer support and order management

You should understand the numbers behind an ecommerce business and be comfortable making recommendations based on actual performance data.

Important

This is a **full time position**. We are looking for someone who wants to become an ongoing part of the team rather than take on a short term Shopify project.

When applying, please include examples of Shopify stores you have managed and briefly explain what you were responsible for.

I am developing a premium functional hydration powder brand, initially launching in the UAE with planned expansion into KSA/GCC.

I am currently at the product development stage and am looking for an experienced food/beverage formulation and regulatory consultant to help define the optimal product specification before selecting a manufacturing partner.

The initial range is expected to include 3–4 flavored stick-pack SKUs. I need expert guidance on:

• Electrolyte formulation and recommended levels, including sodium, potassium and magnesium
• Ingredient selection and potential functional ingredients
• Sweetening system and flavor formulation considerations
• Nutritional positioning and appropriate product claims
• Benchmarking against leading global electrolyte/hydration products
• UAE and KSA regulatory requirements, including ingredient limits, claims, labeling and registration considerations
• Recommended manufacturing requirements and certifications
• Guidance on the most suitable manufacturing geography, considering quality, regulatory compliance, MOQ, cost and scalability

Once the product specification is established, the next stage may include evaluating qualified manufacturing partners across UAE, Europe, US and potentially China.

Initial deliverables:

Recommended formulation strategy and target ingredient specifications
Regulatory roadmap for UAE launch and future KSA expansion
Recommended product/claim positioning from a formulation and regulatory perspective
Manufacturing requirements and recommended sourcing approach

Potential follow-on scope: manufacturer identification, supplier evaluation, sample development, formulation refinement and support through commercialization.

I am looking for someone with direct experience in functional beverages, electrolyte/hydration powders or dietary supplements, ideally with experience taking products from formulation through manufacturing and market launch.

Hello Justine, how are you?

I am developing a premium functional hydration powder brand, initially launching in the UAE with planned expansion into KSA/GCC.

I am currently at the product development stage and am looking for an experienced food/beverage formulation and regulatory consultant to help define the optimal product specification before selecting a manufacturing partner.

The initial range is expected to include 3–4 flavored stick-pack SKUs. I need expert guidance on:

• Electrolyte formulation and recommended levels, including sodium, potassium and magnesium
• Ingredient selection and potential functional ingredients
• Sweetening system and flavor formulation considerations
• Nutritional positioning and appropriate product claims
• Benchmarking against leading global electrolyte/hydration products
• UAE and KSA regulatory requirements, including ingredient limits, claims, labeling and registration considerations
• Recommended manufacturing requirements and certifications
• Guidance on the most suitable manufacturing geography, considering quality, regulatory compliance, MOQ, cost and scalability

Once the product specification is established, the next stage may include evaluating qualified manufacturing partners across UAE, Europe, US and potentially China.

Initial deliverables:

Recommended formulation strategy and target ingredient specifications
Regulatory roadmap for UAE launch and future KSA expansion
Recommended product/claim positioning from a formulation and regulatory perspective
Manufacturing requirements and recommended sourcing approach

Potential follow-on scope: manufacturer identification, supplier evaluation, sample development, formulation refinement and support through commercialization.

I am looking for someone with direct experience in functional beverages, electrolyte/hydration powders or dietary supplements, ideally with experience taking products from formulation through manufacturing and market launch.

We are seeking a reliable customer service representative to support a growing company in the Midwest. In this role, you will handle customer inquiries, provide excellent support, and help maintain strong client relationships. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment. If you are passionate about delivering a positive customer experience and contributing to team success, we would love to hear from you.

Necesito a alguien que atienda todas las consultas entrantes a través de chat en vivo durante nuestro horario laboral. Trabajo exclusivamente con la plataforma LiveChat, por lo que debes manejarla con soltura: desde la recepción de mensajes y el uso de macros hasta la actualización de etiquetas y la generación de reportes básicos.

Qué espero de tu servicio
• Respuestas rápidas y cordiales que resuelvan la duda inicial o redirijan al equipo adecuado.
• Registro claro de cada conversación dentro de LiveChat para que el historial quede completo.
• Escalación inmediata de casos técnicos o sensibles siguiendo las pautas internas que te entregaré.
• Breves resúmenes diarios sobre volumen, tiempos de respuesta y cualquier incidencia destacada.

El canal principal será siempre el chat; el correo o las redes sociales los maneja otro equipo. Si ya has dado soporte con herramientas similares, fantástico, pero lo imprescindible es tu dominio de LiveChat y tu disponibilidad constante en nuestra franja de atención.

Si cumples con estos requisitos y disfrutas ayudando a usuarios en tiempo real, me encantará contar contigo.

Skills: Customer Support, Technical Support, Customer Service, Helpdesk, Customer Retention, Customer Experience, Chatbot, Customer Success

Supporting DC Fire Service & Coffee Machine Mechanics NT

ILKAT Pty Ltd operates two main trading businesses:

DC Fire Service – providing bi‑annual fire equipment maintenance for businesses across the Northern Territory Australia.

Coffee Machine Mechanics NT – delivering coffee machine repairs, maintenance, and breakdown support.

We are seeking an Administration Coordinator to manage all administrative and communication functions across both businesses.

Key Responsibilities
- Manage all incoming and outgoing communication, including emails, client updates, and scheduling.

- Prepare and issue invoices for both businesses in Xero.

- Complete manual reporting using Excel based on technician job sheets.

- Transfer job sheet information into service report templates with 100% accuracy.

- Correct reporting errors quickly and efficiently when required.

- Maintain organised records for clients, jobs, and equipment.

- Work closely with the owner/technician to ensure smooth daily operations.

- Run all administration tasks across both businesses.

About the Role
You will oversee the full administration workload for both DC Fire Service and Coffee Machine Mechanics NT.

Strong Excel skills are essential — if you cannot use Excel confidently and accurately, this role will not be suitable.

Reporting is straightforward if you have good common sense and attention to detail.

Accuracy is critical, as reporting directly affects revenue and compliance.

You will be the main administrative contact and must communicate clearly with the owner/manager.

What We’re Looking For
- Excellent communication and organisation skills.

- Strong attention to detail and ability to follow processes.

- High-level Excel capability.

- Ability to work independently and manage multiple tasks.

- Complete tasks in a timely manner.

We’re seeking a Creole-speaking professional to support an insurance company by assisting customers, answering inquiries, and providing clear communication in Creole. This part-time role involves handling customer interactions, helping with policy-related questions, and ensuring a positive experience for clients. The ideal candidate is reliable, friendly, and comfortable working in a customer-facing environment. This is a great opportunity for someone who values clear communication and wants to support clients in a meaningful way.

Must be able to work New York hours

Customer Service Representative – Phone & Email Support

We are looking for a reliable, professional, and customer-focused Customer Service Representative to support our customers through phone and email.

The ideal candidate is an excellent communicator who is patient, organized, responsive, and confident handling customer questions and concerns. You should be comfortable solving problems independently while maintaining a friendly and professional customer experience.

Key Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Provide clear and accurate information about our products and services
Help customers resolve questions, concerns, complaints, and product-related issues
Follow up with customers to make sure their concerns have been fully resolved
Maintain accurate and detailed records of customer interactions in our CRM
Coordinate with other departments when additional support is needed
Handle challenging customer situations calmly and professionally
Ensure every customer receives a helpful, positive, and consistent experience
Qualifications
Previous customer service or related experience
Excellent verbal and written English communication skills
Professional and confident speaking with customers over the phone
Strong email writing skills
Experience using CRM software
Proficiency with Microsoft Office or similar business tools
Strong problem-solving skills and attention to detail
Organized and able to manage multiple customer inquiries efficiently
Dependable, responsive, and able to follow through on tasks
Able to work independently while collaborating effectively with a team
What We're Looking For

We are looking for someone who genuinely cares about providing excellent customer service. You should be patient, resourceful, detail-oriented, and solutions-focused.

Strong communication is especially important for this position since you will represent our company directly when speaking and writing to customers.

i need someone commited, who will research target leads, contact via social media, email and cold call.
USA Based customers - businesses, agencies, personal brand, restaurants, barbers, dental, clinical, anyone making content.

how can we work? I own bangeredits.com and need someone reaching out to businesses to use our services.

Peynado Law Firm is a growing law firm based in Georgia focused on providing exceptional client service. We are expanding our Personal Injury department and are looking for an experienced Personal Injury Case Manager to join our remote team.

This is a long-term position for someone who is highly organized, proactive, compassionate with clients, and experienced handling personal injury cases from intake through settlement.

This is NOT an entry-level position.
Applicants must have prior experience working for a U.S. personal injury law firm.

⸻

🔑 Responsibilities

You will manage a caseload while ensuring every client receives outstanding communication and support.

Responsibilities include:

* Manage personal injury cases from intake through settlement
* Maintain accurate case files and case notes
* Communicate with clients via phone, email, and text
* Request and organize medical records and billing records
* Order police reports
* Coordinate property damage claims
* Open insurance claims
* Communicate with insurance adjusters
* Monitor medical treatment progress
* Track deadlines and follow-up tasks
* Prepare demand packages
* Review settlement documentation
* Coordinate lien reductions when applicable
* Assist with settlement disbursement process
* Schedule appointments and follow-ups
* Keep attorneys updated on case status
* Ensure all information is entered accurately into the case management system

⸻

✅ Required Experience

Applicants must have:

* Minimum 2 years working for a U.S. personal injury law firm
* Experience handling auto accident cases
* Experience communicating with insurance companies
* Experience requesting medical records and bills
* Strong client communication skills
* Excellent English (spoken and written)
* Ability to multitask
* Strong attention to detail
* Reliable high-speed internet
* Quiet home office

⸻

✅ Preferred Experience

Experience with any of the following is a major plus:

* Clio Manage
* Clio Grow
* RingCentral
* Google Workspace
* Microsoft Office
* AI tools (ChatGPT, Claude, Gemini)

⸻

⭐️ What Success Looks Like

Our ideal Case Manager:

* Responds quickly to clients
* Keeps cases moving without being asked
* Anticipates problems before they occur
* Is extremely organized
* Documents everything
* Works independently
* Treats clients with empathy and professionalism
* Loves building efficient systems

⸻

⏰ Work Schedule

* Full-time preferred (40 hours/week)
* Monday-Friday 9am - 6pm EST
* Must overlap with U.S. Eastern Time business hours

⸻

⭐️ Compensation

Compensation will depend on experience and qualifications.
Long-term growth opportunities are available for the right candidate.

⸻

Thank you for your interest!

Peynado Law Firm is a growing law firm based in Georgia focused on providing exceptional client service. We are expanding our Personal Injury department and are looking for an experienced Personal Injury Case Manager to join our remote team.

This is a long-term position for someone who is highly organized, proactive, compassionate with clients, and experienced handling personal injury cases from intake through settlement.

This is NOT an entry-level position.
Applicants must have prior experience working for a U.S. personal injury law firm.

⸻

🔑 Responsibilities

You will manage a caseload while ensuring every client receives outstanding communication and support.

Responsibilities include:

* Manage personal injury cases from intake through settlement
* Maintain accurate case files and case notes
* Communicate with clients via phone, email, and text
* Request and organize medical records and billing records
* Order police reports
* Coordinate property damage claims
* Open insurance claims
* Communicate with insurance adjusters
* Monitor medical treatment progress
* Track deadlines and follow-up tasks
* Prepare demand packages
* Review settlement documentation
* Coordinate lien reductions when applicable
* Assist with settlement disbursement process
* Schedule appointments and follow-ups
* Keep attorneys updated on case status
* Ensure all information is entered accurately into the case management system

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✅ Required Experience

Applicants must have:

* Minimum 2 years working for a U.S. personal injury law firm
* Experience handling auto accident cases
* Experience communicating with insurance companies
* Experience requesting medical records and bills
* Strong client communication skills
* Excellent English (spoken and written)
* Ability to multitask
* Strong attention to detail
* Reliable high-speed internet
* Quiet home office

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✅ Preferred Experience

Experience with any of the following is a major plus:

* Clio Manage
* Clio Grow
* RingCentral
* Google Workspace
* Microsoft Office
* AI tools (ChatGPT, Claude, Gemini)

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⭐️ What Success Looks Like

Our ideal Case Manager:

* Responds quickly to clients
* Keeps cases moving without being asked
* Anticipates problems before they occur
* Is extremely organized
* Documents everything
* Works independently
* Treats clients with empathy and professionalism
* Loves building efficient systems

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⏰ Work Schedule

* Full-time preferred (40 hours/week)
* Monday-Friday 9am - 6pm EST
* Must overlap with U.S. Eastern Time business hours

⸻

⭐️ Compensation

Compensation will depend on experience and qualifications.
Long-term growth opportunities are available for the right candidate.

⸻

Thank you for your interest!

We are looking for a reliable and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for providing excellent support to our customers, resolving inquiries, and ensuring a smooth and positive customer experience.

This role requires someone who is professional, organized, responsive, and comfortable communicating with customers through multiple channels.

Responsibilities
Handle customer inquiries via phone, email, chat, and messaging platforms
Provide accurate and timely responses to customer questions
Resolve customer issues while maintaining a professional and friendly approach
Follow up with customers to ensure satisfaction
Manage customer requests and escalate complex issues when needed
Update customer records and maintain accurate notes in CRM systems
Assist with administrative tasks and daily support operations
Maintain a high level of customer service and attention to detail
Requirements
Previous experience in customer support, client communication, or virtual assistance
Excellent written and spoken English communication skills
Strong problem-solving and multitasking abilities
Professional phone etiquette and customer handling skills
Ability to work independently and follow processes
Reliable internet connection and a quiet working environment
Experience with CRM, ticketing systems, or customer management tools is a plus
Preferred Experience
Experience working with U.S.-based customers
Experience in healthcare, SaaS, eCommerce, or service-based industries
Familiarity with tools like HubSpot, Zendesk, Freshdesk, Slack, or similar platforms
What We Offer
Long-term opportunity with consistent work
Flexible remote environment
Supportive team and clear processes
Opportunity for growth based on performance
To Apply, Please Include:
Briefly describe your customer support experience
Mention the tools/platforms you have worked with
Share your availability and timezone
Include a short voice sample (if applicable)

We are looking for someone who is not just a support agent, but someone who genuinely cares about helping customers and improving their experience.

I need a small team of energetic cold callers who already feel at home inside ViciDial and can switch effortlessly between English and Spanish. Your three-hour calling window will run from 8:00 AM to 11:00 AM Texas (CST) time, Monday through Friday. During each session you will be dialing pre-qualified personal-injury prospects pulled straight from the cloud-based CRM I provide; all contacts, scripts, rebuttals, and disposition codes are ready for you, so you can focus purely on persuasion.

Because many leads prefer to speak Spanish, true bilingual fluency is essential. Prior experience scheduling or screening personal-injury cases is a strong plus—knowing the difference between soft-tissue and catastrophic claims, basic statute-of-limitations rules, and how to spot liability red flags will help you book cleaner, higher-value consults for us.

Daily expectations
• Log in to ViciDial 10 minutes early, verify headset and connection
• Work the dialer continuously for the full three-hour block
• Tag every record accurately and leave concise notes inside the CRM
• Secure qualified appointments, transferring hot leads live when possible


If you’re persuasive on the phone, comfortable with ViciDial, and ready to help injured clients find the right legal assistance, let’s get your first shift scheduled.

Skills: Audio Services, Telemarketing, Sales, Asterisk PBX, CRM, Voice Talent, Customer Service, Lead Generation, Appointment Setting, Cold Calling

We're a small, busy landscaping company in Bend, Oregon (USA) hiring a front-office coordinator to own our customer communication and scheduling. This is a long-term seat, not a project — we're in a growth push (new website, new Google Business Profile, and a new lead-intake system launching this fall) and this role is built to grow with it.

What you'll do:

Work directly with our Lead Estimator to get accepted estimates onto a tight schedule fast — and keep customers notified at every step
Reply to new customer inquiries on our lead platform and by text/email — speed and warmth matter more than anything
Answer and return calls during a set window (clear spoken English required)
Look up customer history in our CRM before replying; keep notes tidy
As you settle in: invoicing and email campaigns (we train you on our playbook — templates provided for everything)

Hours & schedule:
~10 hrs/week to start, growing quickly with trust and our fall launch. Availability required Mon–Fri 9:00am–1:00pm US Pacific (this is a hard requirement — please confirm you can work these hours), plus a short async end-of-day check-in. Time tracked via Upwork's tracker. This window is live phone coverage and cannot overlap another job or contract.

Paid onboarding — your setup time is compensated. Your first sessions are account setup, reading our guides, and a walkthrough with the owner — all on the clock.

You're a fit if you:

Write natural, friendly customer-service English (you'll text with US homeowners all day)
Speak clearly and confidently on the phone
Move fast on scheduling — when an estimate is accepted, the customer hears from us same day
Are meticulous with credentials and follow security practices (we use a password manager — no shared passwords in chat)
Show up consistently for a set schedule and communicate early if something changes

Trial & terms: 2-week paid trial at the contract rate, then ongoing with a rate review.

Necesito a alguien que se encargue de todo el flujo de atención al cliente dentro de nuestro canal de WhatsApp. El trabajo consiste en responder de forma ágil y cordial tanto las consultas generales que llegan a diario como las preguntas sobre el estado y seguimiento de pedidos.

No hay integraciones técnicas pendientes: trabajarás directamente en la aplicación o en WhatsApp Web sin conectar con CRM ni sistemas de gestión externos, de modo que la prioridad será la experiencia del cliente y la claridad de la información que brindes.

Busco tiempos de respuesta rápidos durante el horario acordado, un tono profesional pero cercano y un registro sencillo de cada conversación para que el equipo interno pueda revisar cualquier caso cuando sea necesario. Si ya tienes experiencia atendiendo a clientes en canales de mensajería y puedes mantener métricas constantes de satisfacción y resolución, estaremos listos para empezar.

Skills: Customer Support, Customer Service, Customer Retention, Customer Experience