Enhanced Customer Service Projects

About the Role
We're looking for a Program Manager / Operations professional to own service desk coordination and support operations for our team. You'll be the person making sure no request falls through the cracks — triaging incoming issues, keeping users and stakeholders informed, chasing down engineers for updates, and reporting clearly to leadership. You'll work closely with technical teams without needing a deep technical background, and you'll help build the processes and knowledge base that keep the department organized as it scales.
What You'll Do
• Own service desk coordination: triage, prioritize, and respond to inbound support requests so nothing is missed and SLAs (e.g., same-day / 12-hour response targets) are met.
• Acknowledge every request promptly, communicate expected turnaround, and follow through with proactive status updates until resolution.
• Prioritize incoming issues by user impact, quickly flag and escalate recurring or unaddressed reports, and keep leadership informed with clear, timely updates.
• De-escalate frustrated or confused users through calm, empathetic communication — including picking up the phone when email isn't landing.
• Coordinate with engineers and technical teams to unblock stalled tickets, chase overdue updates, and translate technical detail into plain-language updates for leadership and clients.
• Track and report on support metrics (response/resolution time, client satisfaction surveys, backlog trends) and build dashboards or reports (e.g., in Plane, Jira, or similar tools) tailored to different stakeholders.
• Build and maintain a knowledge base of processes, team roles and responsibilities (e.g., a RACI chart), and recurring issues — with an eye toward eventually using it to power internal tools or a support chatbot.
• Partner closely with cross-functional stakeholders (engineers, designers, leadership) to keep department priorities aligned and communication proactive rather than reactive.

What We're Looking For
• 5+ years of program management / operations experience, ideally supporting a service desk, customer support, or technical operations function.
• Track record of managing SLAs and follow-up communication across multiple stakeholders at once, without letting requests slip.
• Comfortable working with technical teams without a deep technical background — skilled at getting up to speed quickly (glossaries, short syncs with engineers) and translating technical issues into clear, non-technical updates.
• Experience building reporting and dashboards for leadership (Jira, Plane, or similar PM tools) and tracking metrics like client satisfaction (surveys) and team velocity.
• Excellent written and verbal communication; calm, empathetic, and proactive under pressure with frustrated or confused users.
• Experience building knowledge bases and process documentation (RACI charts, SOPs); interest in applying that content to AI/chatbot tooling is a plus.
• Comfortable operating as a contractor or embedded team member, partnering across time zones with international teams.

First 30 Days
• Meet with as many team members as possible to understand roles, responsibilities, and current processes (building or reviewing a RACI chart).
• Get up to speed on our tools (e.g., Plane) and existing support workflows.
• Put together an action plan for how you'll work with the team, and start closing gaps in communication and follow-up.

I own a growing Shopify clothing brand and I am looking for someone to take full operational responsibility for the business.
My goal is to become a hands-off owner. I want the business to run without my daily involvement while I focus on other commitments.

The team is already in place. We have:
Customer Support
Social Media Manager
Fulfillment Agent in China
Shopify Store

Your job is to manage the entire business and everyone on the team.
I want someone who can think like a CEO, make decisions, solve problems, improve operations, and keep everything running smoothly without needing constant direction.
My involvement should be limited to:
Reviewing a weekly report
Approving major strategic or financial decisions
Paying business expenses when necessary
Receiving profits

Everything else should be handled by you and the team.

Responsibilities
Manage all daily business operations
Lead and supervise the existing team
Coordinate with our supplier and fulfillment agent
Manage customer support and resolve escalated issues
Work with our social media manager on content, launches, and product releases
Monitor Shopify operations, refunds, chargebacks, inventory, and order fulfillment
Improve systems and efficiency
Prepare a weekly report covering sales, profit, issues, and recommendations
Take ownership of the business as if it were your own.

Requirements
3+ years managing successful Shopify ecommerce brands
Experience leading remote teams
Excellent communication and leadership skills
Strong operational and problem-solving abilities
Ability to work independently with minimal supervision
Comfortable making decisions and taking responsibility
Ideal Candidate
I'm not looking for another virtual assistant.
I'm looking for someone who can become the operational leader of my company so that I rarely need to be involved in the day-to-day business.

I’m rolling out a field-based retail campaign and need an energetic marketer who thrives on face-to-face interaction. Your core mission is simple: stand inside (or just outside) our partner stores, grab shoppers’ attention, demonstrate the product, answer questions, and convert curiosity into on-the-spot sales.

What the work looks like
• Set up and keep tidy a small demo or promo station provided by us.
• Approach potential customers proactively, deliver a clear value pitch, and guide interested shoppers to purchase.
• Track basic metrics—footfall engaged, demos given, units sold—and send me a short end-of-day summary (spreadsheet or app update is fine).
• Collect any quick feedback you hear (“price too high”, “wish it came in blue”, etc.) so we can fine-tune the offer.

Ideal background
You’ve already worked promotions inside retail stores, kiosks, pop-ups, or trade-show booths and know how to stay upbeat for several hours. Strong verbal communication, a friendly but persuasive style, and the ability to think on your feet are essential. Experience juggling small cashless POS devices or demo gear is a plus.

Logistics & next steps
Tell me about a recent in-store promotion you ran, how many conversions you achieved, and the reporting format you used. Include the city/region you can cover and your earliest start date. I’ll share full product info, shift schedules, and brand guidelines with shortlisted freelancers so we can get selling right away.

Skills: Internet Marketing, Data Entry, Sales, Marketing, Leads, Customer Service, Retail Sales, Event Management

Webinar Invitation Agent (Remote)

We are an international company specializing in financial education and the financial markets. We are looking for motivated people with excellent communication skills to join our team as Webinar Invitation Agents.

Your role will be to contact potential clients, introduce our free webinar, generate interest, and invite them to register and attend.

What you will do

Contact potential clients by phone.

Introduce our free financial education webinar.

Answer basic questions and create interest.

Encourage people to register for the webinar.

Keep the CRM updated with the outcome of every call.

Who we are looking for

Fluent or native Italian speaker.

Excellent communication skills.

Friendly, confident, and positive attitude.

Comfortable speaking with people over the phone.

Reliable and goal-oriented.

Previous experience in telesales, telemarketing, customer service, or a similar role is an advantage but not required.

What we offer

Fully remote position.

Fixed schedule of 3 hours per day, 5 days per week. You can choose your working days from Monday to Saturday.

Available shifts:

08:00–11:00

11:00–14:00

14:00–17:00

17:00–20:00

17:30–20:30

Hourly pay of €6.00.

Initial training and ongoing support.

Opportunity to grow within the company.

How to apply

Please send us your updated CV together with a 1–2 minute voice message in Italian introducing yourself and explaining why you would be a good fit for this position.

If you enjoy speaking with people, have a positive attitude, and are looking for a flexible remote job, we would love to hear from you.

I need someone who can speak English and Spanish fluently and I need them to start being available between 8 AM to approximately 2 PM every day eastern standard time

Du liebst den Kontakt mit Menschen, hast ein echtes Händchen für exzellenten Service und suchst nach einer flexiblen Homeoffice-Möglichkeit? Starte jetzt durch als Kundenberater im Kundenservice und betreue unsere Kundschaft mit Empathie, Kompetenz und Lösungsstärke!

🔸 Vergütung: 20 €/Std.

🔸 Start: Ab sofort oder nach Vereinbarung

🔸 Arbeitszeit: Ca. 5 Std./Tag (Mo–Fr, gelegentlich am Wochenende)

✅ Deine Aufgaben:
Professionelle Betreuung unserer Kundschaft via Telefon und schriftlichen Kanälen (E-Mail/Chat)

Kompetente Bearbeitung von Kundenanfragen, Anliegen und Reklamationen

Erstellung maßgeschneiderter Lösungen und Angebote für unsere Kundschaft

Pflege und Dokumentation aller Kundeninteraktionen im CRM-System

Aktive Mitgestaltung und Optimierung unserer Serviceprozesse

👤 Das bringst du mit:
Fundierte Erfahrung im Kundenservice oder in der Kundenbetreuung (Telekommunikationsbranche ist ein Plus)

Verhandlungssicheres, freundliches Deutsch in Wort und Schrift (Schweizerdeutsch bevorzugt)

Strukturierte, zuverlässige und eigenverantwortliche Arbeitsweise

Sicherer Umgang mit digitalen Tools und CRM-Systemen

Flexibilität für gelegentliche Einsätze am Wochenende

🎁 Das erwartet dich bei uns:
100 % Remote-Arbeit mit verlässlichen Arbeitszeiten

Faires Fixgehalt

Ein starkes, unterstützendes und motiviertes Team

Eine strukturierte Einarbeitung und wertvolles Feedback

💡 Klingt nach dir?
Sende uns deine Bewerbung – am besten direkt mit einem kurzen Vorstellungsvideo oder einer Nachricht hier auf Upwork!

✨ Wir freuen uns auf dich!

Remote Customer Advisor – Customer Service (m/f/d)
Do you love talking to people, have a natural flair for customer service, and want a flexible remote job you can do from home? Join our team! As a Customer Service Advisor in the telecommunications sector, you will support our customers with empathy, competence, and a strong focus on solutions.

🔸 Pay: €20/hour

🔸 Start: Immediately or by arrangement

🔸 Working hours: Approx. 5 hrs/day (Mon–Fri, occasionally on weekends)

✅ Your responsibilities:
Professional support for our customers via phone and written channels (email/chat)

Competent handling of customer inquiries, requests, and complaints

Creating tailored solutions and offers for our customers

Managing and documenting all customer interactions in our CRM system

Contributing to the ongoing improvement of our service processes

👤 What you bring:
Experience in customer service or client support (telecom background is a plus)

Clear, friendly, and persuasive communication in fluent German (Swiss German preferred)

Organized, reliable, and self-driven working style

Confident handling of digital tools and CRM platforms

Willingness to occasionally work on weekends

🎁 What we offer:
100% remote position with stable, predictable hours

Competitive hourly wage (€20/hr)

A friendly, supportive team that has your back

Structured onboarding and continuous feedback

💡 Interested?
Send us your application—ideally including a short intro video or a message right here on Upwork!

I need an experienced commission-based sales representative to sell our technology hardware products to large corporations. This is a remote position.

Key Responsibilities:
- Identify and reach out to potential corporate clients.
- Present and sell our hardware solutions.
- Achieve sales targets and generate reports.

Ideal Skills:
- Proven sales experience in the tech industry.
- Strong communication and negotiation skills.
- Ability to work independently and manage time effectively.

If you have a track record of success in B2B sales and a network within large corporations, I want to hear from you.

Skills: Internet Marketing, Telemarketing, Sales, Marketing, Customer Service, Account Management, Sales Management, B2B Marketing

We sell supplements to dogs. Well, to their people. The dogs just get the good part.

We're Fifth & Fido. We make dog supplements that actually work, and about 65% of our revenue comes through Amazon. We're at a ~$5M run rate, profitable, and small on purpose — lean, AI-first, no committees.

Here's our problem: Amazon is our biggest channel and nobody owns it. It's been managed, It hasn't been grown. Meanwhile we have 3 new products in the pipeline waiting for someone who knows how to actually launch a SKU instead of just hitting "publish."

That's the job. Grow Amazon in 90 days. Then take that playbook to every other marketplace we sell on.

WHAT YOU'LL ACTUALLY OWN


The Amazon P&L view — revenue, ad spend, TACoS, profitability. You report the number and you own the number.

PPC, end to end — Sponsored Products, Brands, Display. Build it, cut it, scale it. Efficiency first.

Catalog & listings — titles, bullets, A+, images, backend keywords, variations. Suppressed listing at 9am? Fixed by noon.

3 launches — keyword research, launch pricing, review velocity, Vine, ranking plan. Zero to page one.

Marketplace expansion — once Amazon is humming: Tiktok shop, meta, Chewy.

The flywheel — our TikTok content drives Amazon demand. You need to understand that connection, not just Seller Central.


WHAT YOU DON'T OWN: inventory planning, supply chain, suppliers, customer service. Other people handle that. You handle growth.

WHO I'M LOOKING FOR

3+ years running Amazon Seller Central for a 7–8 figure brand — owned it, not reported on it

PPC results you can show with real before/after numbers on TACoS or ROAS

You've taken a new SKU from zero to page-one ranking. More than once.

Fluent, professional English — written and spoken. You'll be on calls with the founder and writing customer-facing listing copy that ships without edits.

US est Work Hours — full overlap with US business hours. This one is a hard requirement.

You use AI tooling to move faster — keyword research, listing drafts, reporting. We're AI-first and we mean it.

Bonus: Chewy / TikTok Shop, supplements or CPG, Helium 10 or Jungle Scout fluency


HOW WE WORK

Fast. Decisions same day. You'll have real budget authority and nobody looking over your shoulder — which also means excuses don't land here. If you need 4 weeks of onboarding before you touch anything, we're not it.

Needed yesterday. We're reviewing applications as they come in and moving quickly to a paid trial project.

About Us

We are Zabon ([zabon.es](https://zabon.es)), a fast-growing Spanish brand specialising in natural home-care products. We’re looking for a reliable and proactive Customer Support Assistant to join our team on a long-term basis.

The Role

This is a remote, part-time position of approximately four hours per day. It is ideal for someone who enjoys solving problems, learns quickly, and is comfortable working in a modern environment supported by AI tools.

Responsibilities

* Provide customer support via email.
* Resolve common issues related to orders, subscriptions, and deliveries.
* Help us improve and structure our AI-powered customer support system.
* Work closely with the team to continuously improve the quality and speed of our responses.

What We’re Looking For

* Native or highly fluent Spanish, both written and spoken.
* Conversational English.
* Ability to work efficiently, learn quickly, and take initiative.
* Reliable, organised, and detail-oriented.
* Comfortable using AI tools.

Nice to Have — But Not Required

* Experience with Shopify.
* Experience handling order issues, shipping incidents, or lost-package resolution.
* Previous experience in ecommerce or customer support.

What We Offer

* Part-time role of approximately four hours per day, Monday to Friday, with the possibility of occasional Saturday work.
* Stable, long-term collaboration, with the possibility of moving to a full-time position in the future.
* A modern, AI-supported working environment.

How to Apply

To show that you have read the full job description, please begin your proposal with the word “ZABON” and briefly answer the following questions:

1. What is your availability and time zone?
2. Tell us about your customer support experience. Have you worked in ecommerce or with Shopify?
3. Which AI tools do you use, and what do you use them for?
4. What is your hourly rate for an ongoing role like this?

Generic proposals or applications that do not follow these instructions will not be considered.

Thank you, and we look forward to meeting you!

Looking for someone who can consistently provide qualified roofing leads in the San Antonio area. I only need verified homeowner leads who are interested in roof repair or replacement—I do not need sales, closing, or appointment setting. Please describe how you generate your leads, your pricing (per lead or per appointment), and provide examples of past results.

We are seeking a dedicated Customer Support Specialist to join our team. The ideal candidate will have experience in handling customer inquiries and resolving issues efficiently. You will be responsible for providing excellent customer service via phone, email, and chat, ensuring customer satisfaction and loyalty. If you have a passion for delivering top-notch support and a knack for problem-solving, we want to hear from you.

We are seeking a Remote Healthcare Coordinator to join our growing team. In this role, you will provide professional, compassionate, and high-quality support to patients, caregivers, and health plan members through inbound and outbound communications. Responsibilities include scheduling and coordinating medical appointments, answering questions related to services and appointment details, maintaining accurate records, and providing administrative support to ensure a seamless customer experience. The ideal candidate is bilingual, customer-focused, highly organized, and comfortable working in a fast-paced remote environment. This position is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks while delivering exceptional service and maintaining professionalism in every interaction.

Key Responsibilities:

Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications.
Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments.
Manage inbound calls related to appointment coordination and patient support.
Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs.
Answer questions regarding appointment details, availability, timing, and related information.
Provide updates regarding test result availability and expected turnaround times, when applicable.
Maintain accurate and detailed records of customer interactions, appointments, and communications.
Perform administrative and customer service support tasks as needed.
Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction.
Perform other duties related to the position as assigned.
Qualifications & Requirements:

Proficient level of English (written and spoken).
Proficient level of Albanian (written and spoken).
Excellent communication and interpersonal skills.
Previous experience in the Healthcare industry is a plus.
Previous experience in customer service is required.
Strong organizational and multitasking skills with attention to detail in a fast-paced environment.
Ability to work under pressure and meet deadlines while maintaining accuracy and efficiency.
Ability to quickly learn new systems, software, and workflows.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Out-of-the-box thinker with a highly adaptable, reliable, self-motivated, and confident approach.
Positive attitude and the ability to learn and adapt quickly.
Ability to understand and follow established processes accurately with minimal supervision.
Ability to work 9:00 AM to 5:00 PM U.S. Eastern Time (New York) and adapt to business needs.
Interested in long-term career opportunities.
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:

100% remote work.
Compensation in USD.
Full-time position with 40 hours weekly.
Please note that this is a long-term opportunity.
Opportunity to help elderly individuals and contribute to their well-being.
Great work environment with potential for growth.

We are seeking highly motivated and detail-oriented individuals based in the US to join our team as Freelance Data Annotators, with a focus on Medical Annotations. This role involves meticulously processing and annotating data according to specific guidelines.

Project Goal:
The primary goal of this project is to ensure high-quality, accurately annotated data to support various initiatives, particularly in the medical field. Your precise work will be crucial for the success of these data-driven projects.

Responsibilities:
- Data Annotation: Accurately perform data annotation tasks according to provided project guidelines.
- Medical Annotation Focus: Apply specific protocols and attention to detail for medical-related annotation tasks.
- Repetitive Task Management: Efficiently and effectively work on repetitive tasks while maintaining high accuracy and minimizing errors.
- Guideline Adherence: Strictly follow all project-specific instructions and quality standards.
- Communication: Report any issues, provide feedback, and communicate effectively with the team as needed.

Considerations include:
- Accuracy & Precision: Ensuring annotations are correct, complete, and meticulously applied.
- Consistency: Applying annotation rules uniformly across all assigned tasks.
- Efficiency: Completing tasks within expected timeframes without compromising quality.
- Error Minimization: Striving for minimal errors through careful work and self-correction.

Requirements:
- Native US Proficiency: Excellent command of the US native language with Medical Background (reading, writing, listening, and understanding).
- Availability: Commitment to working 8 hours per day, 6 days a week.
- Residency: Must currently be living in the US with Medical Background.
- Attention to Detail: Proven ability to focus on details and maintain high accuracy.
- Basic Computer Literacy: Comfortable using computers and potentially new software/platforms for annotation.
- Repetitive Task Aptitude: Ability to work on repetitive tasks efficiently and effectively.
- Strong Work Ethic: Possess high motivation, a proactive attitude, and a desire to learn.
- Communication & Analytical Skills: Good communication, analytical, and reasoning abilities.
- Team Player: Collaborative nature and ability to work well within a team structure.
- Priority Management: Proven ability to manage priorities effectively.

We are looking for an experienced and dedicated Call Center Representative to handle and pre-qualify leads for a home improvement company based in Florida.

Your main responsibility will be to contact incoming leads, understand their project needs, collect the necessary information, provide excellent customer service, and help move qualified prospects toward receiving a quote or scheduling an appointment with our team.

This is a full-time, long-term position, and we are looking for someone who can work exclusively with our company during the agreed working hours.

Main Responsibilities
-Call new leads as quickly as possible.
-Ask qualification questions to understand the customer’s project, location, timeline, and needs
Identify qualified and unqualified opportunities.
- Schedule appointments or quote requests for qualified leads.
- Follow up with leads who do not answer the first call.
- Maintain professional and friendly communication with every potential customer.
- Update lead information, notes, statuses, and follow-up activities in the CRM.
- Communicate important lead details to the sales or estimating team.
- Consistently follow the company’s call scripts and qualification process.

Requirements
- Fluent or native-level English communication skills.
- Previous experience in a call center, appointment-setting, customer service, inside sales, or lead qualification role.
- Strong phone communication and active listening skills.
- Experience using CRMs such as GoHighLevel, HubSpot, or similar platforms.
- Ability to follow scripts while maintaining a natural conversation.
- Strong organizational and follow-up skills.
- Reliable computer, headset, and internet connection.
- Availability to work full-time during Florida business hours in the Eastern Time Zone.
- Ability to work exclusively and consistently with our company during the agreed schedule.
- Preferred Qualifications
Previous experience working with a home improvement, construction, remodeling, roofing, landscaping, or similar service-based company.
- Experience scheduling estimates, consultations, or sales appointments.
- Experience handling inbound leads generated through Facebook Ads, Google Ads, landing pages, or online forms.
- Familiarity with GoHighLevel automations, pipelines, tags, and lead management.

What We Are Looking For:
- We are not looking for someone who simply makes calls. We need a reliable professional who understands how to create a positive first impression, ask the right questions, provide excellent customer service, and help turn new leads into qualified opportunities.

- The ideal candidate is proactive, organized, comfortable speaking with homeowners, and committed to following up consistently.

About Us

We are a fast-growing e-commerce company serving customers across the United States. While we currently receive around 10 customer emails per day, we are scaling rapidly and expect support volume to increase significantly over the coming months.

We're looking for someone who wants to grow with us long-term and can handle larger email volumes as our business expands.

Responsibilities

* Respond to customer emails in fluent, natural English
* Provide friendly, professional, and solution-oriented customer support
* Manage Shopify orders, including:
* Editing orders
* Cancelling orders
* Updating customer information
* Checking order and fulfillment status
* Handle shipping inquiries, refunds, replacements, and general customer questions
* Follow our internal support guidelines while maintaining a personal and empathetic tone
* Escalate more complex cases when necessary

**Please note: This position is email support only. You will not be responsible for live chat, phone support, or social media.

Requirements

* Fluent or native-level written English
* Previous e-commerce customer support experience
* Experience with Shopify
* Comfortable managing orders directly within Shopify
* Excellent communication and problem-solving skills
* Detail-oriented and reliable
* Fast learner
* Looking for a long-term position
* Able to take on a significantly higher support volume as the company grows

Nice to Have

* Experience with Commslayer, Gorgias, Zendesk, Help Scout, or similar helpdesk software
* Experience working with fulfillment and tracking systems

Our Support Stack

We currently handle support via email and will most likely transition to **Commslayer** as our primary customer support platform in the near future.


We are looking for someone reliable who wants to become a long-term member of our team as we continue to grow.

Customer Service Manager — Freelance

Bilingual French / Swiss German (mandatory)

About us

We are a Swiss group of companies specializing in the search for and placement of unclaimed vested pension benefits, as well as mortgage brokerage and retirement planning. Digital and innovative, our structure combines industry expertise with advanced technological tools to offer clients top-tier advice.

Over the years, we have built an active user base of more than 135,000 users across our platforms.

We foster a rigorous, positive, supportive, and stimulating work environment. Professional fulfillment, team spirit, and personal excellence are part of everyday life here.

The role

As part of the development of our customer service department, we are looking to grow our team with a freelance profile who will become a key point of contact for our users and clients. Your mission is to handle incoming requests with speed, rigor, and a strong service mindset, adapting quickly to varied day-to-day situations.

Managing incoming emails and responding to clients
Handling client cases via our internal tool (CRM)
Answering incoming calls, as well as occasional outgoing calls
Identifying and acting on commercial opportunities within client interactions (upsell, cross-sell, reactivation)
Managing any dispute cases with tact and professionalism
Full internal training provided on all technical aspects of the role

Compensation + What we offer

Hourly rate: 30-35$ per hour to be defined based on profile and experience
Hours: full-time
100% remote work
State-of-the-art tools: CRM and case management software provided
Full internal training from the start of the collaboration

The profile we're looking for

We are looking for someone fast, autonomous, and reactive, able to adapt quickly to different situations. The role involves many technical questions: full internal training is provided, but above all we're looking for a sharp, curious mindset that's comfortable with continuous learning.And above all, a strong sales-driven temperament: someone who's hungry, who wants to perform, who wants to hit and exceed targets, and who sees every client interaction as a chance to create value.

Required criteria:

Proven experience in customer service / after-sales support required
Experience in sales
Independent/freelance status, or the ability to invoice as a freelancer
Bilingual French and German is a mandatory. Swiss-German a big plus.
Comfortable with IT tools and a CRM

You are:

Fast, autonomous, and reactive
Able to adapt quickly to different situations
Rigorous, organized, and reliable
Comfortable speaking and writing in French (German is a big plus)
Diplomatic and composed when handling disputes


We look forward to learning about your background and reviewing your application.

OVERVIEW

Fitness Superstore and French Fitness are high-ticket commercial fitness equipment ecommerce businesses with a remote operations team and warehouse operations in Benicia, California.

We are hiring a senior part-time operations specialist to work alongside two current operations team members:

1. A deputy operations manager focused on contractor milestones, workforce coordination, access follow-through, project status, and cross-functional execution.
2. An operations implementation and document-control coordinator focused on SOP publication, version control, implementation tracking, source reconciliation, and closeout evidence.

We need a third person who can provide dependable response coverage, take assigned work from intake through closeout, and keep projects moving when one of the other coordinators is unavailable or overloaded.

This is not a generic inbox-management or data-entry position. You must be able to read a complicated Gmail thread, identify the controlling source, distinguish an approval from a request for review, create a decision-ready summary, assign the correct next actions, update the appropriate tracker, follow up with owners, and preserve the evidence needed to close the work properly.

Our core systems include Gmail, Google Drive, Google Docs, Google Sheets, Monday.com, Shopify Plus, Upwork, Gorgias, and other ecommerce and operational tools.

You will not independently approve payments, contractor rates, company policy, customer concessions, access changes, or controlled SOPs. Your job is to prepare accurate work, execute what has been explicitly approved, and escalate unresolved decisions to the correct owner.


WHAT YOU WILL WORK ON

- Review assigned operational Gmail threads at the beginning and end of each shift.
- Acknowledge urgent assigned items within one business hour during your scheduled working hours.
- Identify the decision needed, current owner, next action, deadline, blocker, source link, and approval status.
- Preserve original Gmail threads and source-document links rather than creating disconnected summaries.
- Prepare concise executive status reports that separate completed work, pending work, blockers, risks, and decisions needed.
- Follow up with employees, contractors, vendors, and project owners until an item is completed or formally placed on hold.
- Prepare and administer contractor milestones only after the scope, amount, and approval are documented.
- Reconcile contractor requests against approved scope, prior milestones, submitted evidence, and outstanding deliverables.
- Coordinate approved onboarding, read-only access, observer access, training, and project-closeout actions.
- Collect final deliverables, recordings, reports, screenshots, and access-removal evidence when projects close.
- Maintain implementation trackers with owners, deadlines, dependencies, approval gates, and evidence links.
- Review Google Drive for the current controlled SOP before relying on an older attachment, exported copy, or prior email.
- Build SOP and document crosswalks showing the current version, prior version, status, canonical link, related documents, and required action.
- Prepare draft SOPs, job aids, checklists, implementation workbooks, validation packets, and rollout messages from source evidence.
- Update approved filenames, metadata, indexes, directories, cross-references, and supersession records when specifically authorized.
- Flag conflicting versions, missing approvals, stale owners, broken links, incomplete evidence, and unsupported claims.
- Coordinate with the appropriate department owner without taking ownership away from that department.
- Deliver an end-of-day summary and a weekly operations rollup.


WHAT SUCCESS LOOKS LIKE IN THE FIRST 30 DAYS

- Assigned urgent messages are acknowledged promptly during the agreed shift.
- Normal assigned work is routed or updated the same business day.
- Every tracked item has a current owner, next action, deadline, blocker, evidence link, and approval status.
- No contractor milestone, payment, access change, policy change, or controlled document is released without the required authority.
- No duplicate active SOP, competing tracker, or guessed Monday.com routing lane is created.
- Status reports are concise, accurate, source-linked, and ready for leadership decisions.
- Eaunic and Elizabeth spend less time chasing follow-ups, checking versions, and reconstructing project history.
- Work continues moving when either existing coordinator is unavailable.


REQUIRED EXPERIENCE

- At least three years of substantive experience in operations coordination, project coordination, PMO support, implementation management, document control, or a closely related role.
- Demonstrated experience managing complicated work across email, task-management systems, shared documents, and multiple stakeholders.
- Advanced practical experience with Gmail and Google Workspace, especially Google Drive, Docs, and Sheets.
- Strong experience with Monday.com, ClickUp, Asana, Jira, or another structured project-management system.
- Experience creating or maintaining SOPs, process maps, checklists, implementation plans, validation packets, or controlled-document libraries.
- Experience tracking contractors, project scopes, milestones, deliverables, blockers, and closeout evidence.
- Ability to compare conflicting sources and explain which source should control.
- Strong spreadsheet skills, including filters, lookups, reconciliation, structured trackers, and data cleanup.
- Excellent written English and the ability to summarize long, messy threads without losing important conditions.
- Excellent judgment about when to act, when to draft, when to hold, and when to escalate.
- Consistent availability Monday through Friday with at least four hours of overlap between 8:00 a.m. and 3:00 p.m. Pacific Time.
- Willingness to complete a fixed-price paid test using anonymized company materials.


STRONG BONUS EXPERIENCE

- Shopify or Shopify Plus ecommerce operations.
- Gorgias, Klaviyo, Upwork client-side contractor administration, or ecommerce support systems.
- High-ticket ecommerce, logistics, warehousing, shipping, service, installation, or product operations.
- Formal document-control, quality-management, compliance, ISO, PMO, or controlled-publication experience.
- Contractor onboarding, access coordination, and offboarding.
- Experience working with remote international teams.
- Experience using AI tools to assist with research, summaries, SOP drafts, and cross-document analysis while preserving source accuracy.
- Experience distinguishing draft, reviewed, approved, executed, published, and verified statuses.


WHAT THIS ROLE IS NOT

- This is not a generic virtual assistant or data-entry job.
- This is not a calendar and travel-management role.
- This is not the primary CEO inbox position.
- This is not the company’s Control Tower role.
- This is not a customer-service representative position.
- This is not an independent policy, finance, HR, safety, access, or customer-concession authority.
- This is not a software-development or Monday.com automation-builder position.
- This is not a role where you create new processes or system changes without evidence and approval.
- This is not a role for someone who waits passively for every next instruction.


FIRST PROJECT / PAID TEST

The first engagement will be a fixed-price paid test using anonymized materials.

You will receive:

- Three operational Gmail threads.
- Two conflicting SOP or process-document versions.
- One contractor milestone request.
- One implementation-tracker extract.
- A limited company source and approval hierarchy.

You will be asked to produce:

- A one-page leadership brief.
- An action tracker with owners, next actions, deadlines, blockers, evidence, and approval status.
- A document-version crosswalk and recommendation.
- Draft internal and contractor-facing replies.
- A closeout and evidence checklist.

Do not publish documents, change access, release money, contact live employees, or make system changes during the test.


PROPOSAL INSTRUCTIONS

Begin your proposal with the exact words:

I close the loop.

Then include:

- Two examples of complex operations, project coordination, or document-control work you personally owned.
- A redacted example of a tracker, SOP crosswalk, status report, or implementation plan you created.
- A short explanation of how you distinguish approval from discussion or review.
- Your available hours per week.
- Your exact Pacific Time overlap.
- Your proposed hourly rate.
- A link to a video of no more than three minutes explaining how you turn an email thread into a tracked, completed action.
- Complete answers to all five screening questions.

Generic AI-written proposals that do not provide specific evidence will not advance.


EXPECTED WORKLOAD

- Initial paid test: approximately four to six hours.
- Initial trial: 20 to 25 hours per week for 30 days.
- Schedule: Monday through Friday.
- Required overlap: at least four hours between 8:00 a.m. and 3:00 p.m. Pacific Time.
- Long-term opportunity: 25 to 30 hours per week if the trial is successful.
- This is intended to become an ongoing role for the right person.


BUDGET / RATE GUIDANCE

- Target hourly range: $24 to $38 per hour.
- Exceptional candidates with unusually strong document-control, project-management, and ecommerce experience may be considered up to $45 per hour.
- Paid test budget: $250 fixed price.
- We will evaluate value based on relevant results, work samples, communication, judgment, availability, rate, and paid-test performance.
- We will not select based on the lowest rate.

Sunshine Moving Services LLC is a US-based moving company, and we are looking for a reliable, detail-oriented remote team member in the Philippines to join us!

In this role, you will play a crucial part in keeping our day-to-day operations running smoothly. You’ll handle customer communications, logistics coordination, and sales support to help ensure our clients have a seamless moving experience from start to finish.

What You’ll Do (Responsibilities)
Customer Support & Sales: Respond promptly to phone, email, and chat inquiries (Google, Yelp) from clients requesting quotes or info about moving services.

Dispatch & Coordination: Schedule move jobs, update calendars, and coordinate logistics using our CRM (SmartMoving) and phone system (Zoom Phone).

Follow-Ups: Conduct polite, timely follow-ups with potential clients to close leads and finalize booking details.

Problem Solving: Handle last-minute schedule updates or client questions with patience and a customer-first attitude.

What We Are Looking For
Excellent English Communication: Strong written and spoken English with a clear, polite tone suitable for US clients.

Logistics or CRM Experience: Prior experience in dispatching, customer service, sales support, or administrative support (experience with SmartMoving or similar CRM is a big plus).

Tech-Savvy & Independent: Comfortable navigating multiple tools simultaneously (CRM, softphone, email, sheets) and reliable working remotely with high speed/stable internet.

Detail-Oriented: Precision in managing dates, addresses, inventory details, and client specs.

What We Offer & Culture
Respectful & Supportive Relationship: We value open communication, clear instructions, and mutual trust. We view our remote team members as long-term partners, not just temporary contractors.

Clear Workflows: You will have clear guidelines and standard processes to ensure you succeed.

Growth Opportunity: Potential for consistent, ongoing work as our operations continue to expand.

**Customer Support Moderator (Emails & Social Media) – Private View Tint**

Private View Tint is looking for a reliable and friendly Customer Support Moderator to help manage customer communications. This is a long-term remote opportunity for someone with excellent English and strong customer service skills.

**Responsibilities:**
* Reply to customer emails and social media messages.
* Answer questions about products, orders, shipping, and installations.
* Help customers choose the right tint package.
* Follow up on customer inquiries when needed.
* Escalate complex issues to our team.
* Maintain a professional, friendly, and consistent brand voice.

**Requirements:**
* Excellent written English.
* Experience in customer support, moderation, or virtual assistance.
* Strong communication and organizational skills.
* Comfortable using Gmail, Shopify, Meta Business Suite, and ChatGPT (or willing to learn).
* E-commerce experience is a plus.

We're looking for someone proactive, detail-oriented, and passionate about delivering a great customer experience. If you're dependable and enjoy helping people, we'd love to hear from you.

**To apply, include:**
1. A brief introduction.
2. Your customer support experience.
3. Tools you've used.
4. Your availability and time zone.

Please begin your proposal with **"Clear View"** so we know you've read the full job post.

We operate three fast-growing Shopify DTC brands (pet and consumer products). We're running our customer service through CommSlayer, a helpdesk built for e-commerce brands, and we're looking for a dedicated agent to join our team right away.

The Role
Handle customer support tickets (email/chat) for our Shopify stores through CommSlayer
Manage order issues: tracking, address changes, cancellations, refunds, and product questions
Follow our SOPs and macros; flag recurring issues to the team
Send a daily update report at the end of each shift (tickets handled, open issues, anything that needs our attention)
Long-term role with room to grow as our brands scale
Who We're Looking For
Ideal: You've already worked in CommSlayer for another e-commerce brand
Also great: You're experienced with Gorgias, Zendesk, Re:amaze, or Freshdesk and can learn CommSlayer quickly
Highly active and available to work every day — this is not a "check the inbox twice a week" role. We need someone consistently online and on top of the queue.
Experience with Shopify customer service (orders, refunds, returns)
Excellent written English — clear, empathetic, and professional
Self-managing: you don't wait to be chased for updates; your daily report arrives without reminders
Reliable internet and a quiet workspace

How to Apply
Reply with:
The word "SLAYER" at the top (so we know you read the full post)
Have you used CommSlayer before? (Yes/No — No is okay if you're a fast learner!)
Which helpdesk tools you HAVE used, and for how long
Confirmation that you're available to work every day and will send daily update reports
Your expected hourly rate and the hours/time zone you're available
We're reviewing applications immediately and hiring fast — responsive applicants have the advantage.

Assistant(e) Support Client (Français) situé à Madagascar

Nous recherchons un(e) Assistant(e) Support Client expérimenté(e) pour rejoindre notre équipe sur le long terme.

Vos missions:
Répondre aux emails via Zendesk.
Répondre au tchat via Tawk.to.
Modifier des réservations via notre Back-office.
Répondre aux demandes des clients.
Modifier des réservations selon nos procédures.
Vérifier des paiements et renvoyer des factures.
Utiliser notre base de connaissances (Confluence) et nos modèles de réponses (macros).

Outils utilisés
Zendesk
Tawk.to
Confluence
Back-office

Profil recherché
Minimum 3 ans d'expérience en support client.
Excellente maîtrise du français écrit (orthographe irréprochable).
Expérience avec Zendesk ou un outil similaire.
Organisé(e), autonome et très rigoureux(se).
Capable de suivre des procédures précises.
Disponible sur les horaires de bureau français
Capable de devenir rapidement autonome
Collaboration sur le long terme.

Pour postuler, merci d'indiquer :
votre expérience en support client ;
les outils que vous maîtrisez ;
votre pays de résidence et votre fuseau horaire ;
vos disponibilités ;
quelques lignes en français afin que nous puissions évaluer votre qualité rédactionnelle.

Own and convert inbound conversations across email, LinkedIn, and Instagram. Qualify potential leads for our $1k-$25k+ programs to the standard required to book a call with our team where price is revealed and the close happens. This is a chat and email ONLY role, no phone calls required. All leads are inbound.

Responsibilities: Daily conversation ownership, respond to every inbound message within coverage hours on both platforms.

This is a full time role, $1,200 is the monthly base plus commission opportunities.

I am a military personnel moving during peak season and need someone to tour properties for me in Fayetteville. As I won't be available for another month, I require a reliable individual to inspect properties, take photos, and provide videos to give me a comprehensive view. The task involves ensuring the properties are clean and ready for move-in, and reporting any issues.

I need a reliable virtual assistant to help manage several administrative tasks. The highest priority is handling medical prior authorizations.

Key Tasks:
- Handling medical prior authorizations
- Answering Google Voice phone calls
- Responding to emails
- Managing FMLA paperwork
-Administrative tasks

Ideal Skills & Experience:
- Experience with medical prior authorizations
- Strong communication skills
- Detail-oriented and organized
- Proficient in email management and phone communication

Please provide updates on the status of prior authorizations via email.

Skills: Data Entry, Research, Telemarketing, Customer Support, Report Writing, Virtual Assistant, Customer Service, Time Management, Documentation, Administrative Support

Looking for a commission-only sales representative to help sell premium website design services to local businesses in the US, UK, and Canada. We pay 40% commission on every closed deal (average deal size $1,500 to $3,000), provide a portfolio, sales materials, and support. Ideal candidates will have experience in sales and a strong understanding of the local market.

Seeking a quality VA to help with lots of cold call outreach and customer service tasks.

Must be highly personable, smart and friendly.

This person will also be asked to help with whatever we need on the admin and technical side, so must be versatile.

We are Uvvo, a recruiting agency in Germany helping employers hire skilled workers who already live in Germany.

We are looking for a reliable German-speaking freelancer who can occasionally call our candidates and collect missing information from them.

This is not a sales job. The candidates have already registered with us or have shown interest in job opportunities. Your task is to speak with them professionally, check their current situation, and document the information clearly.

Your tasks

You will call candidates and ask them about:
* Whether they are currently looking for a job
* Their current city and postal code in Germany
* Whether they are willing to relocate
* Their German language level
* Their work permit / residence status
* Their professional experience
* Their salary expectations
* Their availability / possible start date
* Whether they have a CV or certificates
* Whether they agree that Uvvo may present their profile anonymously to suitable employers

After each call, you will write a short structured summary in English or German.

Example output after a call:

Candidate reached: Yes / No
Current location:
Looking for work: Yes / No / Later
German level:
Profession / experience:
Willing to relocate:
Work permit:
Salary expectation:
Availability:
CV/documents available:
Consent to be presented to employers:
Important notes:
Recommended next step:

Requirements

You should have:

* Very good spoken German
* Professional and friendly phone communication
* Experience with recruiting, HR, customer support, or phone-based communication
* Ability to make calls from a German phone number, or willingness to use our calling setup after onboarding
* Reliability and clear documentation
* Basic English is helpful
* Russian or Ukrainian is a plus, but not required

Important:
Occasionally, you may also make short follow-up calls to warm business leads who have already contacted Uvvo. These are not cold sales calls. The goal is to clarify their current status, questions, objections, and the agreed next step.

Reliability is essential. Some candidates will expect a call at an exact agreed time. You must be able to keep confirmed appointments and notify us immediately if an unexpected issue prevents a scheduled call.

You must also be able to conduct calls from a quiet and private environment, as candidate information is confidential.

Please apply only if you:
* are a native German speaker or have spoken German at C2 level;
* can normally confirm a new task within one working day;
* are available during normal German business hours;
* can reliably complete urgent agreed calls at the scheduled time;
* can send a structured report immediately after each completed call.

We're an international financial education company specializing in the financial markets, and we're looking for Outbound Call Representatives with a strong sales mindset.

Your job won't be to read from a script.

Your mission will be to spark interest, generate enthusiasm, and persuade people to attend our free educational webinars.

Every call is a new opportunity. You're not selling a product—you're selling the value of attending an event that could make a real difference for the customer.

If you enjoy talking to people, are driven by goals, and thrive on achieving results, this could be the perfect opportunity for you.

What You'll Do
Contact potential clients who have shown interest in our services.
Present our free webinars in an engaging and persuasive way.
Handle questions and objections confidently.
Encourage prospects to register and confirm their attendance.
Accurately update the CRM after every call.
Who We're Looking For
Fluent or native-level Italian.
Excellent communication skills.
Positive, energetic, and results-oriented personality.
Strong commercial mindset and the ability to generate interest over the phone.
Previous experience as an outbound call representative, administrative assistant, customer service representative, or in a sales-related role is a strong advantage.
Your KPIs
Achieve daily targets for confirmed webinar registrations.
Maintain a high webinar attendance rate.
Keep the CRM accurate and up to date.
Deliver high-quality conversations with a strong focus on results.
What We Offer
Part-time or full-time position (3, 4, 6, or 8 hours per day), Monday to Saturday (minimum 5 days per week).
Fixed shift of your choice.
Available shifts (CET):
08:00–11:00
10:00–13:00
12:00–15:00
14:00–17:00
17:00–20:00
€6.00 per hour.
Initial training and ongoing coaching.
A clear career path toward Appointment Setter, Sales Account Manager, and eventually Senior positions.
Fully remote position (Italy / Switzerland).
How to Apply

Please send us:

Your updated CV.
A short voice message in Italian (1–2 minutes) introducing yourself and explaining why you believe you're the right fit for this role.

We're looking for energetic, ambitious people who want to grow within a sales team where performance is recognized and rewarded.

Join our team as a Deal Sourcer for Mergers and Acquisitions. Your role will involve identifying and connecting with potential acquisition targets, building relationships, and facilitating deal flow. You'll work closely with our M&A team to source and evaluate opportunities, ensuring alignment with our investment criteria. This is a part-time, ongoing position ideal for those passionate about deal-making and business growth.

We're an international financial education company specializing in financial markets, and we're looking for Appointment Setters with a strong sales mindset.

Your job won't simply be to book appointments.

Your mission will be to spark interest, build trust, and turn potential clients into qualified appointments for our Sales team.

Every call is an opportunity. Those who know how to listen, handle objections, and confidently guide the conversation will make the biggest impact.

What You'll Do
Contact participants who have attended our webinars.
Understand their needs and level of interest.
Handle questions and objections with confidence.
Schedule qualified appointments for our Sales Consultants.
Keep the CRM up to date and follow up with every contact until the appointment is confirmed.
Who We're Looking For
Fluent or native-level Italian.
Excellent communication skills and a strong sales mindset.
Ability to build rapport and trust over the phone.
Determination to achieve and exceed targets.
Previous experience as an Appointment Setter, Sales Assistant, Telesales Representative, or in a sales-related role is a strong advantage.
What We Offer
Flexible schedule of 4, 6, or 8 hours per day, Monday to Saturday (minimum 5 days per week), with a fixed shift of your choice.
Available shifts (CET):
08:00–12:00
10:00–14:00
12:00–16:00
14:00–18:00
16:00–20:00
€6.50 per hour.
Performance-based bonuses for meeting and exceeding targets.
Ongoing training and continuous support.
Fully remote position (Italy / Switzerland).
Real opportunities for career growth into Senior and Sales roles.
How to Apply

Please send us:

Your updated CV.
A short voice message in Italian (1–2 minutes) introducing yourself and explaining why you believe you're the right person for this role.

If you're energetic, commercially minded, and motivated by achieving results, we'd love to hear from you.

We're not looking for an assistant.

We're looking for someone who can take ownership of a client portfolio, manage it with an entrepreneurial mindset, and make a tangible contribution to the results of our Sales team.

You'll work alongside multiple Sales Consultants, but your role won't be to simply follow instructions. Your mission will be to ensure that no business opportunity is ever missed.

Your Responsibilities
Independently manage the client portfolios assigned to your Sales Consultants.
Contact clients for renewals, follow-ups, and new business opportunities.
Prepare, send, and follow up on proposals until they are closed.
Schedule qualified appointments for the Sales Consultants.
Manage post-sales relationships and ensure high customer satisfaction.
Collaborate with the Sales team to increase conversions, renewals, and revenue.
Organize your work independently while managing priorities and deadlines.
Your KPIs

Success is measured by results.

No opportunity left without follow-up.
No renewal forgotten.
No proposal sent without a clear closing plan.
CRM always accurate and up to date.
Client portfolios managed with precision, speed, and accountability.
Who We're Looking For
You have experience in sales, telesales, appointment setting, or commercial account management.
You speak fluent Italian (C1/C2 level or native).
You're confident communicating over the phone.
You can manage multiple clients and priorities simultaneously without losing control.
You're organized, self-driven, and results-oriented.
You have a commercial mindset: you don't wait for opportunities—you create them.
What We Offer
Full-time contract (6–8 hours per day, Monday to Friday).
€8/hour (approximately €1,400/month for full-time).
Performance-based bonuses.
100% remote work.
Ongoing training.
A clear career path toward Senior and Sales Coordination roles.
A meritocratic environment where commitment, initiative, and results are recognized and rewarded.
How to Apply

Please send us:

Your updated CV.
A short voice message in Italian (1–2 minutes) introducing yourself and telling us about the sale or negotiation you're most proud of.

We're looking for people who want to build a long-term career in sales—not just find another job.