> ## Documentation Index
> Fetch the complete documentation index at: https://www.vollna.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Extension FAQ

> Frequently asked questions about the Vollna Chrome Extension.

## Security & Privacy

<AccordionGroup>
  <Accordion title="Does the extension access my contracts or billing info?" icon="shield-check">
    No. Vollna does **not** collect, process, or store any contract or billing information.

    The extension only gathers proposals, invites, profile stats, and public profile info (title, skills, work history, reviews).
  </Accordion>

  <Accordion title="Does it read my messages?" icon="message-xmark">
    No. Messages and private client communication are never collected or stored.

    Even if the extension detects message data while browsing, it's automatically filtered out on our backend and never saved.
  </Accordion>

  <Accordion title="Can it see my credit card details?" icon="credit-card">
    No. Even inside Upwork, only the last 4 digits of your card are visible — the full number, expiration, and CVV are never shown.

    It's technically impossible for any extension to access them.
  </Accordion>

  <Accordion title="Can Vollna see my Upwork password?" icon="lock">
    **No.** The extension NEVER accesses your Upwork password. It uses:

    * Your Upwork session (OAuth token) to fetch data
    * Vollna login token to sync to our servers

    We never see or store your Upwork password.
  </Accordion>

  <Accordion title="Is my data encrypted?" icon="key">
    **Yes.** Data is:

    * ✅ Transmitted over HTTPS (TLS 1.3 encryption)
    * ✅ Stored on secure AWS servers
    * ✅ Access-controlled (only you can see your data)
  </Accordion>

  <Accordion title="What about GDPR / privacy laws?" icon="scale-balanced">
    Vollna is GDPR-compliant:

    * ✅ You can request data export
    * ✅ You can request data deletion
    * ✅ We don't sell your data to third parties
    * ✅ See our [Privacy Policy](https://www.vollna.com/privacy-policy)
  </Accordion>

  <Accordion title="I see network requests being sent - what data is transmitted?" icon="network-wired">
    For technical users inspecting network traffic:

    The extension sends data to Vollna's backend as you browse Upwork. However, **our backend filters** this data and only stores:

    * Proposals, invites, and profile stats
    * Nothing else (messages, contracts, billing) is saved

    This approach ensures we collect only what's needed while maintaining a smooth user experience.
  </Accordion>
</AccordionGroup>

***

## Safety & Upwork Compliance

<AccordionGroup>
  <Accordion title="Will I get banned from Upwork for using it?" icon="triangle-exclamation">
    We've had over **4,000+ daily users since 2020** with zero bans reported.

    The extension reads your data passively and helps you fill proposal forms (like Grammarly or browser autofill) — but YOU review and submit every proposal. No automated actions, no messages sent on your behalf. It's designed as a productivity tool that keeps you in full control.
  </Accordion>

  <Accordion title="Does it auto-submit proposals?" icon="robot">
    **No.** The extension auto-fills proposal forms with your templates, but YOU always review and click "Submit".

    We never submit proposals automatically.
  </Accordion>

  <Accordion title="Why does Chrome say it can 'read and change data on upwork.com'?" icon="circle-question">
    This is the standard permission needed to:

    * **Read:** Proposals, invites, and profile stats you already see
    * **Change:** Fill text fields in proposal forms (like a password manager fills login forms)

    Other extensions you use (like ad blockers, Grammarly, Honey) request identical permissions.
  </Accordion>
</AccordionGroup>

***

## Functionality

<AccordionGroup>
  <Accordion title="Does the extension work on all Upwork pages?" icon="browser">
    The extension runs while you browse Upwork, but **only processes and stores** specific data.

    * ✅ **What we store:** Only proposals, invites, profile stats, and public profile info
    * ✅ **Auto-fill works on:** Job application pages (`/nx/proposals/job/*/apply`)
    * ❌ **What we filter out:** Messages, contracts, billing, and any other sensitive data

    Even if you visit these pages, the data is automatically discarded on our backend.
  </Accordion>

  <Accordion title="What if I use multiple Upwork accounts?" icon="users">
    You can:

    1. Add multiple accounts to Vollna dashboard
    2. Switch between them when applying to jobs
    3. Each account syncs separately (proposals, invites, stats)

    Great for agencies or freelancers with specialized profiles.
  </Accordion>

  <Accordion title="Can I edit proposals after auto-fill?" icon="pen-to-square">
    **Yes, absolutely!** The extension fills the form, but you can:

    * Edit any field (cover letter, rates, answers)
    * Regenerate AI content if you don't like it
    * Save changes as a new template

    Always review before submitting.
  </Accordion>

  <Accordion title="Does it slow down Upwork?" icon="gauge-high">
    No. The extension:

    * Runs lightweight scripts (\< 1MB)
    * Only syncs when you visit specific pages
    * Doesn't affect Upwork's performance
  </Accordion>
</AccordionGroup>

***

## Managing the Extension

<AccordionGroup>
  <Accordion title="Can I disable or remove the extension?" icon="power-off">
    Yes, anytime:

    * **To disable:** Right-click the extension → **Manage** → toggle off
    * **To remove:** Right-click the icon → **Remove from Chrome**
  </Accordion>

  <Accordion title="What happens if I uninstall the extension?" icon="trash">
    1. Extension stops syncing data
    2. Your Vollna dashboard still shows previously synced data
    3. You can still use Vollna web app (manual proposal tracking)
    4. To delete server data too, email [support@vollna.com](mailto:support@vollna.com)
  </Accordion>

  <Accordion title="How do I delete my data?" icon="eraser">
    You can request deletion of any synced data by emailing [support@vollna.com](mailto:support@vollna.com).

    We'll permanently remove it from our system within 3 business days.
  </Accordion>

  <Accordion title="Can I export my data?" icon="file-export">
    Yes! From your Vollna dashboard:

    * Export proposals to CSV
    * Use API for custom integrations
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Extension not showing on Upwork?" icon="eye-slash">
    1. Check if enabled: `chrome://extensions` → toggle Vollna ON
    2. Refresh upwork.com page
    3. Clear browser cache and cookies
  </Accordion>

  <Accordion title="'Apply with Vollna' button missing?" icon="circle-exclamation">
    1. Make sure you're on a job application page (not just job search)
    2. Refresh the page
    3. Check extension is enabled in Chrome
    4. Try disabling other Upwork extensions temporarily
  </Accordion>

  <Accordion title="Data not syncing to dashboard?" icon="arrow-rotate-right">
    1. Click extension icon → "Sync Now"
    2. Check you're logged into Vollna (click extension icon)
    3. Make sure you're on upwork.com (extension only works there)
    4. Check your internet connection
  </Accordion>
</AccordionGroup>

***

## Still have questions?

* Email us: [support@vollna.com](mailto:support@vollna.com)
* Read full docs: [vollna.com/docs](https://www.vollna.com/docs)
* Join our community: [Telegram](https://t.me/vollna)