> ## Documentation Index
> Fetch the complete documentation index at: https://www.vollna.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Data & Privacy

> What data the Vollna extension collects, what it never collects, and how we keep your account safe.

## What data is collected

The extension only collects the minimum data needed for your dashboard:

* Proposals (cover letter, terms, connects spent, status)
* Invites (job title, status, freelancer name)
* Profile stats (views, impressions, clicks)
* Public profile info (title, skills, work history, reviews – used for proposal generation)

## What data is never collected

Vollna does not collect, process, or store:

* Contract details
* Billing or payment information (card details, bank data, etc.)
* Client messages or private communication
* Any data unrelated to dashboard analytics

## How data is stored

### On Vollna servers

* Proposals (title, status, date, client name)
* Invitations (job details, invite status)
* Profile stats (views, response rate, connects balance)
* Public profile info (skills, work history, reviews — used for AI proposals)

### What we NEVER store

* Full contract details or milestones
* Client messages or private communication
* Billing information (card numbers, bank accounts, transaction amounts)
* Your Upwork password
* Any other sensitive information

### Data retention

* **Active users:** Data stored as long as you have an account
* **Deleted accounts:** All data permanently deleted within 3 business days
* **Request deletion anytime:** [support@vollna.com](mailto:support@vollna.com)

***

## How the extension works

The extension runs while you browse Upwork, but **only processes and stores** data related to:

* Proposals (your submissions and drafts)
* Invitations (job invites you receive)
* Profile statistics (views, impressions, response rates)
* Public profile information (for AI proposal generation)

Everything else (messages, contracts, billing) is automatically filtered out and never stored on our servers.

**Think of it like Grammarly for Upwork** — it helps you work faster, but you stay in control.

***

## Safety and compliance

* **Upwork Helper (Not a Bot):** The extension helps you fill proposal forms faster by auto-populating fields with your templates, but YOU always review and click "Submit" — it never submits proposals automatically
* **Passive Data Reading:** We only read data you already see on Upwork. No automated actions, no messages sent on your behalf.
* **No Message Automation:** We don't automate client communication or Upwork messaging
* **Track Record:** Over **4,000+ daily users since 2020** with zero bans reported — designed as a productivity tool that keeps you in control
* **Works like Grammarly or password managers** — helps you work faster while you stay in control